With more than 25 physical outlets across France and an established international presence, Faguo needed a technology solution that could connect its online and offline channels, enabling customers to check product availability in-store, reserve online, and try products in-store. In this case study, we will explore how Planet's (previously Proximis) Click and Collect (C&C) technology solution enabled Faguo to enhance the shopper experience, reduce its carbon footprint, and increase revenue for its stores.

Centrally located between Lille, Paris and Brussels, the Royal Hainaut is a 4-star establishment with a magnificent Spa and several restaurants. A true wellness break for its guests, the hotel offers all the facilities needed to satisfy their every need. To ensure the smooth running of the hotel and deliver an optimal guest experience, the hotel employs around a hundred staff, requiring a high level of operational organisation.

The award-winning family-friendly Coconut Waikiki Hotel has 3.5 stars and offers 81 rooms and suites. The Shoreline Hotel Waikiki has 3 stars and 135 rooms and suites. Discover how Planet PMS (previously protel Air) helped the hotels streamline their operations, establish professional rate management, and take control over driving their revenue.

Best Western Olde Maritime, a historic seaside motel located in Warrnambool, Victoria faced a technical challenge of finding a flexible and efficient property management system to improve upon their existing system. While the existing software worked well, it had issues with double-bookings and integrating with external systems.

Hotel Les Terrasses d’Eze, a 4-star hotel located in the picturesque hilltops of Côte d’Azur, faced a significant challenge. They needed to replace their ageing property management software and also enhance their customer service experiences while improving connectivity to online booking sites. The hotel was keen to invest in a product that would have longevity and connect with their existing systems, without requiring any additional updates.

Cole Buxton, a British luxury sportswear brand, prides itself on providing high-quality daily essentials to its customers. However, the brand faced a challenge in providing a seamless payment experience to its customers, affecting their overall shopping experience. With the launch of their flagship store in London's Soho in 2020, the brand needed a best-in-class payment solution that would not only be secure but also offer flexibility and convenience to their customers. Our team at Planet worked closely with Cole Buxton to provide a technical solution that exceeded their expectations.

Champneys is a luxury hotel, health spa, and resort chain in the UK known for providing a five-star guest experience. Champneys needed a more comprehensive and secure payment processing solution to enhance the guest experience, reduce interaction with staff, and generate additional revenue opportunities. This case study explores how Planet helped Champneys meet its payment processing needs.

Gyll, a rapidly growing retailer of high-quality Italian leather goods located in the heart of Madrid's tourist district, was faced with the challenge of modernising its payment process to accommodate its growing tourist customer base and stay competitive in the increasingly hi-tech retail business.

La Samaritaine, the pinnacle of Parisian luxury, merges traditional art with modern retail innovations. Under LVMH and DFS Group, it offers an unparalleled shopping experience in the heart of Paris, including an advanced Tax-Free system that epitomises efficiency and customer service.