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CASE STUDIES • Hotel Les Terrasses d’Eze
Discover how Hotel Les Terrasses d'Eze improved guest experience and increased revenue
Hotel Les Terrasses d’Eze, a 4-star hotel located in the picturesque hilltops of Côte d’Azur, faced a significant challenge. They needed to replace their ageing property management software and also enhance their customer service experiences while improving connectivity to online booking sites. The hotel was keen to invest in a product that would have longevity and connect with their existing systems, without requiring any additional updates.
Challenge
Hotel Les Terrasses d’Eze, a 4-star hotel located in the picturesque hilltops of Côte d’Azur, faced a significant challenge. They needed to replace their ageing property management software and also enhance their customer service experiences while improving connectivity to online booking sites. The hotel was keen to invest in a product that would have longevity and connect with their existing systems, without requiring any additional updates.
Solution
Planet provided the perfect solution by recommending Planet PMS (previously Protel PMS), a leading provider of hospitality management software. Planet's cloud-based PMS, the core product, was selected as it met all the hotel's requirements, and its extensive range of connection interfaces ensured versatility and future-proofing.
Hotel Les Terrasses d’Eze
Hotel Les Terrasses d’Eze
Results
After the installation of Planet's PMS, the hotel observed a considerable increase in revenue because of better visibility and interaction with online booking systems. The platform provides a better customer journey online and at the hotel, faster transactions, and better connectivity with other operational software. The hotel saw a noticeable increase in the number of international bookings, and overall, the benefits of protel were evident right from the start. The hotel's General Manager, Federica Serena, stated that "the whole experience from system to service is fantastic," and highly recommended protel to other hotels.
"Installing Planet's PMS was very straight forward, and the team offered great support whilst everyone was learning how to use the system. The system is interactive, and the benefits were clear from the very start. Increased revenue from new international guests is the best result we could have hoped for. The whole experience from system to service is fantastic. We highly recommend Planet”
Federica Serena
General Manager, Hotel Les Terrasses d’Eze, France