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How Bergwelt Grindelwald resort doubled its reservations with Protel PMS & Canary messaging
Small and medium enterprises
How Bergwelt Grindelwald resort doubled its reservations with Protel PMS & Canary messaging
At a glance
- Protel + Canary integration with zero-downtime rollout and real-time data sync
- Staff freed from admin through automated registration and pre-arrival workflows
- Targeted messaging and dynamic upsells that unlock new revenue from every guest touchpoint
The challenge
Nestled in the Swiss Alps, Bergwelt Grindelwald delivers 99 rooms of curated spa escapes and alpine adventures, yet manual check-ins, paper forms, and scattered email threads were draining staff time and dulling the guest experience. With sustainability as a core value, the 4-star superior resort needed to cut waste and free its team to focus on genuine hospitality, not admin.
The solution
Protel PMS paired with Canary’s Guest Management System turned every guest touchpoint into a streamlined, revenue-driving engine. Mobile Check-In syncs registration data directly into Protel in real time; Dynamic Upsells let guests add spa packages or dining upgrades from their phones; Guest Messaging broadcasts event invites and personalised offers to every guest instantly, all flowing through Protel’s rock-solid backbone.
The result
Over 25 hours reclaimed monthly at the front desk. EUR 543,000 in upsell revenue since launch. Restaurant reservations doubled during a single anniversary push. Zero downtime on integration day. “The information flows between Protel and Canary without friction,” says Jana Baumann, Administration & Project Manager. Bergwelt now runs leaner, greener, and far more profitably, proof that the right PMS partnership doesn’t just manage operations; it multiplies them.
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