Omni-Channel Order Management System
The cornerstone of managing orders for brands
All-in-one Administration, Management and Processing Capabilities
Offer your shoppers a seamless journey to avoid any friction on every channel.
Offer all services to get a product: click and collect, click and reserve, express delivery, standard delivery and much more.
Via the product sheet, staff can provide all the available delivery methods and related times.
Provide real-time information about delivery methods and times depending on the shopper’s cart.
Enable returns in-store or online of any orders while tracking their status at any time on any channel.
Automate your order processes and drive up revenue with efficient order processing assisted by our smart algorithm.
Route orders based on your unified stock to the most cost-effective location, including Distribution Centers (DCs), Stores, 3PLs, and Drop Ship Vendors (DSVs), while allowing the splitting of orders to multiple locations.
Tailor the system to your needs with a full scenario of customisable orchestration rules while having the capability to assign an order to a location at any time manually.
Delayed Payment Capture
Set delays on payment authorisations to ensure that stock is available before capture, i.e. before money is removed from the shopper’s account.
Looking for ways to improve your in-store efficiency? Here are a few ways you can do it with Planet’s OMS.
Provides the ideal experience for your sales staff in order to achieve order fulfilment with the perfect balance of speed and accuracy.
Ship from Store
Turns each of your retail stores into mini DCs, vastly improving stock availability and delivery times.
Do what your competitors can’t – ensure a positive in-store customer experience. With In-store Pickup, you can ensure every time a customer enters your store, they get exactly what they came for.
Equip your operational teams to manage any orders efficiently.
A dedicated back-office to manage all orders: advanced search engine, order details, order tracking, order modification, order refund.
Order Management Workflow
Track your orders at each step of hits lifecycle.
Centralize your payments setup and receive multiple payment forms e.g. Cards, PayPal, Alipay and even cryptocurrency. Financial Orchestration makes it easy to expand into new markets and territories, all the while keeping payments secure and compliant.
Give your customers the best shopping experience possible. Vat refunds in 90 seconds, on average, and a Best Rate Guarantee on forex payments. Plus, you make money on exchange fees.
Choose from a stand-alone system, a lightly-integrated one or a fully integrated solution. With Planet, your international shoppers can shop Tax-Free.
Dynamic Currency Conversion (DCC)
DCC makes it possible for your customers to pay in their home currency and view the real-time value of their purchase, so there are no surprise fees. Planet is also a revenue-generating partner, so instead of you paying the bank, you earn money on exchange fees.
Tax-Free click and collect
Enhance the VAT refund experience in-store by integrating natively form issuing to instore pickup process.
Getting closer to global retail customers with the Google global network
Planet implements Google Cloud using managed services and Kubernetes to autoscale and achieve high availability for its global retail clients, enabling it to grow internationally.
Fully Integrated Retail Payments Make a World of Difference
Let’s be honest, no one likes paying for things. And you don't hear consumers talking about their “payments experience’’. Well, unless it fails. Shoppers have been spoiled by the experience of the last year or so. They want lightning-fast, safe payments. They don’t want to queue at the till. They want to just tap-and-go. You can’t risk the transaction ruining the experience with your brand.
Our retail payments services include:
- Fully integrated retail payments
- Acquiring and processing
- Gateway processing
- Currency conversion and support
- Connected in-person and online payments
- Reduced in-store devices (one device does it all)
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Visibility Across your Entire Inventory
Manage customer orders across all channels based on what is actually available. In real-time.
Reduce shipping times and costs. Offering your products wherever they are located using your branch-wide in-store stock levels.
Click & Collect
Increase your online conversion rates and improve in-store footfall.
Offer practicality and savings while generating in-store traffic and increasing upsell opportunities.