Hotel PMS (formerly Protel and Hotsoft)

Get your hotel's guest experience to the next level

  • 15,500+ Hoteliers trust Planet PMS
  • 1,200+ Hospitality integrations to increase your revenue
  • PMS + Payment processing + Hotel TV, WiFi and Gift Cards all in 1

Reservation management

Manage all your bookings from one central system

Handle your bookings from an intuitive drag and drop calendar. One-click guest check-in/check out. Add notes and preferences to bookings with the integrated voice-to-text function. Effortless payments. Multiple payment methods and currencies. One-click reservation and rate updates. No more overbookings. No surprises.

Reservation System Reservation System

Online front desk

Speed up your daily operations

Fast access check-in and check-out buttons to speed up operations. Stop switching between tabs. All relevant information at a glance. A check-in wizard ensures all important details are captured . Zero complications. Easy to alter invoice recipient, split invoices and post charges with one click. Easy room plan management. Group reservations are no longer a hassle.

Online Front Desk Reservation System

Intuitive and powerful reporting

Never miss important information again

Over 60 different reports and multiple different ways to analyze your data. Fully customizable, we adapt to your needs. Revenue reports, future calculations, group discounts, top bookers, in-house guests, rooms, arrivals, departures, capacity... Special reporting facility for MICE data. Get access to multiple different analytics integrations via protel Marketplace.

Reporting Reservation System

Booking engine

Tired of paying 15-20% of your revenue to OTAs?

Cut out the service fees and attract more direct bookings with an online booking engine. You can plug it in directly to your hotel website and receive bookings.

Booking Engine Booking Engine

Payment processing

Declined credit cards, processing foreign exchange, and payment security are just a few things that keep hoteliers up at night

With Planet’s payment processing solution, you can process almost every payment type; credit cards, debit cards, and alternative payment methods (PayPal, AliPay).

Payment Processing Payment Processing

Integrations marketplace

It can be overwhelming to find the perfect software to suit your hotel’s needs

Planet’s Marketplace offers ready-to-deploy technologies instantly – just like an App Store does. It seamlessly integrates into your PMS using APIs. Now you can have the perfect technology for your needs in one easy-to-navigate place.

Integrations Marketplace Integrations Marketplace

Revenue Management System

RevPAR, ADR, upselling, upgrades, dynamic pricing, daily rate. It can be overwhelming to take care of hotel staff issues, guests and your hotel‘s revenue

So here is some good news; hotel operators that switch to an online revenue management system experience a RevPAR increase of between 5-20% per month. It is essential that the RMS can integrate directly into your hotel PMS system. This automation has led to hospitality businesses saving between 20-40 hours per week.

Revenue Management System Revenue Management System

Digital registration cards

The standard issues of any front office are; pit checks, slow check-ins and long queues

The hotel industry can now eliminate all these issues and have more efficient check-ins, with minimal errors on guest profiles and at a reduced cost to the hotel.

Digital registration cards Digital registration cards

Integrated ID and passport scanner

Let’s be honest: no one likes paperwork

And we like it even less when there are legal requirements attached. With Planet’s ID and Passport, scanner staff can effortlessly scan multiple passports and IDs and store them securely on the PMS solution

Integrated scanner Integrated scanner

Point of Sale (POS)

Fixed terminals, server tablets, self-service kiosks, and mobile devices.

There are so many POS options for the hospitality industry today. Planet has a user-friendly solution that will work for your specific needs.


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One shopping cart across all channels

Quick access to key hotel business functions

Such as check-in, occupancy and room availability is imperative to a great front desk feature on any PMS. Planet works with front-desk staff and front-office managers to eliminate front and back office issues from daily operations..

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Central reservations

When running multiple properties or a hotel chain, it is not practical to have different reservation models

Planet Central makes it possible to manage the guest information (room status, room rates and room inventory) of all your properties from one single screen.

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Conference and Event Management System

With our conference and event software, hoteliers have coverage of every single aspect.

From the first call the customer makes, through the booking process, through every detail hashed out on the day to when the last cent is paid into the hotel’s account.

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“protel MPE offers a user-friendly hotel technology solution that is highly adaptable for a diverse range of properties and their requirements. The friendly and effective staff provide professional technical and practical support based on a wealth of broad industry knowledge.”

Juanma García

Sales & Revenue Director at One Shot Hotels


Since we started working with protel we have been delighted with both the service and the product.

Raj Patel

Hotel Owner, Best Western Olde Maritim


“When directly comparing to the competition, the protel hotel system is definitely my absolute favorite!”

Timm Backhaus

General Manager, GHOTEL hotel & living


"protel PMS perfectly suits our needs and demands. protel guarantees smooth processes and solid reliability."

Heiko Fuhlendorf

Owner, Heikotel


“protel helped us to decrease the night audit from 4-5 hours to just 30 minutes.”

Alvida Surpia-Jones

General Manager, Coconut Hotel

What you need to know


    *Planet offers both cloud and on-premise PMS.


    The key benefits are that there is less downtime for upgrades and maintenance. It can integrate with other hospitality technology products, and it dramatically reduces the costs for hardware and IT staff. It is also available across multiple devices. Find out more about Cloud PMS vs On-Prem.

    The key features are reservations, front desk, maintenance, housekeeping, billing, reporting and analytics. To find out more about Cloud PMS click here to contact us.

    Planet’s PMS provides a foundation upon which an endless technology stack can be added. 1000’s of integrations, payment processing and endless possibilities. Planet is the last PMS your hotel will ever need. 

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    Are you embracing the connected commerce revolution?

    There is no one answer to a complex challenge.

    We can’t give you a pricing table - because we believe each business is unique - you might need an end-to-end solution, or you might just need a plug and play piece of hardware. To get you the most competitive and effective solution, at the best value for money, it’s best to get in touch with our team - and a dedicated local consultant will work with you to find a solution that works for your business. 

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