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Hôtel Paris Bastille & Protel PMS: Simplifying Hospitality with Seamless Payment & Integrations

Below 1000
Hospitality
Paris, France

Hôtel Paris Bastille & Protel PMS: Simplifying Hospitality with Seamless Payment & Integrations

At a glance

  • Smoother check-in/check-out experience, freeing up time for guest service 
  • Integrated, secure payment processing with fewer disputes and faster transactions 
  • Paperless workflows, streamlined reservations improved operational efficiency 
"We wanted a high-performance system that was simple, efficient, and integrated payments—Planet delivered exactly that."
Yann Morazzani
Hôtel Paris Bastille, Hotel Manager

The challenge

After years with their previous PMS, Hôtel Paris Bastille needed a more modern, integrated solution. Their goal was to “make a technological leap to a high performing PMS”. Adopting efficient, guest-focused technology that would simplify operations, reduce admin, and enable secure, streamlined payments. The goal was to find a simple yet powerful solution that could “free up time for the reception staff to take even better care of our customers and simplify day-to-day management”.

The solution

Enter Protel PMS; Hôtel Paris Bastille chose Planet for PMS with integrated payments to modernise its operations. The owner was particularly drawn to the platform’s intuitive interface, regular updates, and built-in payment functionality, allowing for fast, secure check-ins and check-outs, and easy contract handling with companies using features like Pay by Link. The effortless setup phase built the trust between the hotel and their dedicated Planet support staff, “creating a bond together that was agile, very agile!”

The result

Since switching to Protel PMS, Hôtel Paris Bastille has boosted efficiency, achieved a 92% occupancy rate, and reduced payment disputes through secure, integrated transactions. Paperless workflows and streamlined reservations have improved operations, while better booking channel management has enhanced yield. Most importantly, staff now have more time to focus on delivering exceptional guest experiences.
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