CASE STUDIES • CABINN
How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud
For over 28 years, CABINN has represented innovation in the hospitality industry. Today, it’s one of the largest Danish-owned hotel chains, with over 4,300 rooms across 10 hotels – and counting. With interiors inspired by ships’ cabins, the hotels pair innovative design with functionality. CABINN allows its guests to stay in city-centre locations, without compromising on value for money.
Challenge
For CABINN, creating a great guest experience is all about a smooth customer journey. And reducing waiting times for customers at check-in. CABINN’s Copenhagen hotel is the largest in Scandinavia in terms of the number of rooms. The hotel could see over 600 people check-in in a single afternoon. Queues at reception were a challenge as there wasn’t enough staff to process the volume of check-ins. And the hotel chain wanted to eliminate manual processes and the risk of human error with a payments solution that integrated with their PMS.
Solution
CABINN approached Planet as they knew Planet had excellent payment integrations with Opera Cloud. CABINN has always been at the forefront of hospitality innovation, and the next step was also to introduce new, modern self-check-in and payments kiosks to complement staff at reception. Together, Planet, Oracle and Arribatec created a solution for CABINN that delivered a fully integrated journey to meet their guests’ needs – a smoother and faster check-in process, leaving staff with more time to attend to guests.
CABINN Copenhagen
CABINN Copenhagen
"We at CABINN Hotels are happy with the solution and the possibility to have our own terminals and setup linked together with your solution, good job!"
Mie Tedaldi Lohse
Property Management System Specialist, CABINN
“For us at CABINN, easy integration was key. Partnering with Planet, it has been easy to integrate our PMS with payments. And after searching for years for the right partners for self-check-in, working with Arribatec integrated with Planet and Oracle the process is much smoother.”
Love Cederblad
IT Manager, CABINN
Results
With Planet’s payments solution fully integrated into Opera Cloud, CABINN can now easily process payments. Mie Tedaldi Lohse, Property Management System Specialist at CABINN, said “On the terminal side and the integrations, we are really happy.” And soon CABINN will be able to use Planet’s Pay By Link, allowing customers to pay via a link in a text or email, which will also link directly to the relevant reservation in Opera Cloud. With self-check-in kiosks, integrated with payments and the PMS, CABINN has significantly reduced queue times at their hotels’ reception. At CABINN’s Copenhagen hotel, the kiosks allow for customers to check-in quickly and smoothly themselves, reducing queues and delivering a great guest experience from the moment guests arrive. Now, even at the busiest times, guests can check-in after only 20 minutes, as opposed to the two-hour wait beforehand. And opening the kiosks half an hour before check-in releases the burden of the guests arriving at once.
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