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The hotel chain grappled with the use of outdated technology for managing bookings and the check-in processes. These outdated systems hindered efficiency, created communication gaps, and limited their ability to provide excellent guest service. As the business expanded with the acquisition of new hotels, the need for digitalisation was further accelerated. To secure future growth and optimise operations, Frich's desired a robust Property Management System (PMS) integrated with smart digital solutions, preferably from a single partner instead of multiple suppliers.
Planet provided solutions to all of Frich's technical problems and offered a comprehensive suite of solutions. Planet's PMS became the central hub for managing reservations and facilitating a seamless guest journey from booking to check-out. The PMS was fully integrated with a central Booking Engine on the Frich's group website. Planet also implemented TV and Wi-Fi solutions for some hotels and Task Manager for efficient cleaning and hotel maintenance. Additionally, Frich's implemented Planet's integrated payment solution. This integrated payment system simplified and streamlined the payment process, allowing guests to book and pay for any of Frich's hotels through a central website.
Frich's Hotel Chain
Quality & Operations Manager, Frich’s Hotel Chain
By embracing Planet's cutting-edge technology, Frich's achieved remarkable results. The unified PMS provided a comprehensive view of the entire hotel business, enabling the management team to make data-driven decisions, optimise staffing levels, and enhance planning for high- and low-demand periods. The seamless integration between the booking system and payment solution facilitated effortless backloading of charges, improving accuracy and revenue collection. Furthermore, implementing Planet's Task Manager, TV, and Wi-Fi solutions elevated operational efficiency and guest satisfaction. Through Planet's Booking Engine, Frich's experienced a significant increase in direct bookings, reducing their reliance on online travel agencies by 50%. These accomplishments not only saved the hotel chain millions of Euros annually but also solidified their reputation as a forward-thinking and guest-centric brand. By partnering with Planet, Frich's Hotel Chain revolutionised its operations, delivered a streamlined guest journey and realised substantial business growth.
Quality & Operations Manager, Frich’s Hotel Chain