Hospitality

Unleash the power of hospitality

Planet’s integrated PMS solutions give your people the power to create brilliant, seamless guest experiences.

The world’s smartest brands choose Planet

The Planet difference

Amazing guest experiences

Planet makes every moment, in every stay, smoother, more enjoyable - and more profitable.

We help your people shine

Planet systems work beautifully in the background. So your people can create wonderful experiences where it counts.

Get to know your guests

Planet makes it easy to spot how and where guests spend. Which helps you maximise revenue-generating opportunities.

Products that help you unleash true hospitality

    Joined-up, guest-focused software that boosts revenue - and gets you closer to your guests.


    Joined-up payment
    Connected, built-in payment solution -  gateway, acquiring, processing, currency conversion, clearing and settlement all on one platform.


    Technology that takes the strain

    Centralised bookings and reservations, front desk functionality and rate management  - all automated, all joined up.


    The latest, best hotel technology
    Access a marketplace with 1000+ add-ons and plugins. Think App Store but for hotel technology.

    Smooth, secure payments wherever and however your guests want to pay.


    Total integration
    Planet's payments platform integrates completely with Planet's own PMS or with an existing system. That means every one of your guest’s transactions is flexible and fuss-free. That’s great for your guests - and for your people


    Peace of mind
    Our payment technology is hosted in a P2PE PCI Level 1 resilient platform, offering you the highest level of data security.


    Complete flexibility
    Our next-generation android terminal devices support chip and pin, contactless and currency conversion - all on a single device. Real-time currency conversion means guests can pay in the currency that suits them - and you earn every time they do.

    Automate time-consuming tasks, simplify processes and make guest communication a breeze.

     

    Boost revenue
    With our easy-to-use, all-in-one Property Management Software, you get more value from your properties. Adjusting prices, getting alerts about occupancy gaps and analysing web traffic to understand when and how your guests book.

     

    Build loyalty
    Automated processes give your guests an easier and more enjoyable experience. Online check-in makes for happy arrivals. And because you can see all your guest messages in one place, guest communications are faultless.

     

    Get more direct bookings
    Our team knows Google inside and out. That means they can boost your rankings. So you get more direct bookings.

     

    Turn thousands of transactions into frictionless revenue-generating opportunities for your business.

     

    Easy for your guests
    Guests enjoy the choice and convenience of paying in the currency they know best – their own.

     

    Earn with every transaction
    Earn additional profit margin on each Pay in Your Currency transaction.

     

    Access the newest and the best hotel technology. Where everything can be customised, and everything works with everything else. Fast integration at the click of a mouse.

     

    Cut costs
    With Marketplace technology, implementation happens in one-click. So you save on integration costs straight away.

     

    Up and running. Fast.
    Click-to-try or click-to-buy from game-changing applications. Every app has been painstakingly certified to run smoothly within the Protel system.

     

    Vendor neutral
    Every Marketplace app is from a best-in-class technology vendor. They work seamlessly together, sharing data in a single pool, and helping you to build a clearer picture of your property and your customers.

     

    Digital Networking Services

     

    At-home TV Experience
    Guests can watch all their favourite shows, cast-to-TV and even shop form their TV.

     

    Fast Internet You Can Rely on
    A 360° turnkey internet solution built specifically for the hospitality industry.

     

    Digital Signage Solutions
    Designed to optimise communication, display engaging ads and enhance your properties sophistication with a stunning design.

    Deliver true hospitality

    Warm welcomes without the wait

    With Planet guests can check-in online, on the go, or via the app. And it’s all linked to your PMS.

     

    So they won’t have to queue at reception. Bank details are already saved at booking, so they can upgrade their stay, and spend with ease at your hotel.

    Wave goodbye to tricky checkouts

    Planet’s hospitality software lets your guests leave at their leisure.

     

    As their payment details are stored on file, any missed charges can be picked up later. Guests can check out on the app, and be sent a digital receipt. This gives you another chance to retarget guests, maintain relationships and encourage them to return.

    Make serving simple

    Planet’s cloud-based hotel payments solutions empower your people to delight your guests.

     

    If you switch to Planet, we’ll get your people up-to-speed fast. So they can do what they do best - unleashing true hospitality and giving your guests a great time. 

    Make the right impression before check in

    When guests book online it links straight to your PMS.

     

    Once the booking is confirmed, all guest data is populated, payment is taken using the guest's preferred payment method, confirmation is sent, and everything is captured on the PMS.

     

    The support you need for glowing reviews

    Planet has global expertise and local presence.

     

    Your Planet support team will make certain the switch to our PMS is smooth and fuss-free. And they’ll be right with you as your team masters our products, so they can focus on picking up great reviews.

    Fully integrated payments make a world of difference

    Joined up technology frees your people to do what they’re best at  - looking after guests.

    Wherever your guests come from. Whether they’re at home, in their hotel room, your restaurant or your lobby, Planet’s hospitality payments platform makes every transaction fully connected, effortless, flexible and secure. 

     

    Every aspect of payment. Settled.
     

    • Secure payments on all channels and devices
    • Revenue-generating value added services
    • Full acquiring service for standard and alternative payments
    • Single customer view offers richer data and deeper insights
    • Online portal for reporting, reconciliations and settlement management
    • Integration with the leading retail systems
    Discover Planet payments

    Why choose Planet?

    Planet’s hospitality products work harder for your people, your customers and your business.

    Planet’s software and technology

    Get in touch

    Cut costs and boost guest revenue

    Our charge structure helps you manage your property with confidence. We don’t charge a set-up fee, just a one-off fee for each of our products. And because of our revenue generating products, higher transaction volumes don’t add costs. They make you money.

    Smooth, fast integration

    Planet products integrate quickly and easily into your business. Whether you switch to Planet’s PMS or slot a standalone product into your existing PMS, we minimise disruption to your business, your people,and your guests.

    Local support, global insight

    We are truly global. The Planet Payment Platform loves Amex, Mastercard, Visa, WeChat, AliPay. Planet currency conversion products mean your guests and customers can pay in a way that suits them. And because we have people right around the world, the help you need is right there.

    Compliant for you, secure for guests

    Planet software and technology mean security and peace of mind for you and your guests. We offer point-to-point encryption and meet the highest PCI security standards.

    Champneys health and spa logo

    “We needed to find a payments company that shares our vision of delivering
    a luxury guest experience when they visit. Providing a wider range of
    payments options all on one stylish android terminal, fully integrated to
    our systems allow us to deliver this.”

    Nicola Eager

    Commercial Director, Champneys

    Get in touch

    Consistently great guest experiences start with a conversation

    Your property and its guests are different from any others. That means there are different opportunities to make the most of Planet software and technology. Use this form to connect with the right Planet person, and start a conversation about the difference we can make to your business, your people - and your guests.

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    Connected insights