CASE STUDIES • Radisson Collection Hotel, Santa Sofia Milan

How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan

The Radisson Collection Hotel, Santa Sofia Milan is an exclusive hotel in the heart of the city. The hotel has transformed a 1960’s office building into a refined lifestyle experience, reflecting Milan’s contemporary, cosmopolitan atmosphere. So when the building was renovated, the team turned to Planet to complete the luxury experience for their guests with new infrastructure for the hotel.

Challenge

To provide a seamless payments experience, the Radisson Collection Hotel, Santa Sofia Milan needed a flexible Gateway solution that integrated fully with their existing PMS, so accounting and reconciliations could be centralised. Their goal was to reduce security risks and human error from manually inputting card details. Plus, the hotel wanted to boost efficiency and save time, offering a smoother, streamlined payment experience for their guests.

Solution

Planet’s integrated payments with PMS solution transformed the Radisson Collection Hotel, Santa Sofia Milan’s approach to payments. As their preferred corporate partner for integrated payment solutions, Planet was the only provider that could integrate with the hotel’s PMS. This gives guests a frictionless experience and allows staff to securely and efficiently take payments.

Radisson Hotel Collection, Santa Sofia Milan