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L’Hôtel Paris Bastille améliore l’expérience client avec le PMS Protel et les paiements intégrés
Below 1000
Hôtellerie
Paris, France
L’Hôtel Paris Bastille améliore l’expérience client avec le PMS Protel et les paiements intégrés
En un coup d’œil
- Check-in et check-out accélérés = plus de temps pour les clients
- Paiements intégrés et sécurisés = moins de litiges
- Workflows sans papier et réservations intelligentes = opérations plus fluides
« Nous avions envie de faire un bon technologique, utiliser des outils performants qui permettent d’intégrer une solution de paiement. Planet répondait parfaitement à nos attentes »
Yann Morazzani
Hôtel Paris Bastille, Directeur
Le défi
Hôtel Paris Bastille had been running on their previous PMS for years. It worked—until it didn’t.
A leap forward in tech that would simplify workflows, reduce admin, and give staff more time to do what they do best—take care of guests. As Yann Morazzani, Hotel Manager, put it: "The environment, which combines human contact, rigorous work organisation and commercial and technological innovations, makes this job very exciting for me." That excitement for innovation was driving the need for change.
The brief was clear:
The brief was clear:
- Simple but powerful
- Built for hospitality
- Payments baked in
La solution
That’s where Protel Cloud PMS came in.
Hôtel Paris Bastille partnered with Planet to bring an integrated solution into play—one that combined property management and payments in a single, seamless system. Yann noted, "We were coming to the end of the solution offered by our previous PMS; we wanted to make a technological leap."
Why it worked:
Why it worked:
- An intuitive interface that staff could pick up fast
- Regular updates that keep the system sharp
- Built-in payments for faster, safer check-outs
- Handy features like Pay-by-Link for corporate contracts
Le résultat
Since switching to Protel PMS, the hotel has seen standout results:
Because in the end, that’s what it’s all about: simple tech that lets hospitality shine.
- 92% occupancy rate
- Fewer payment disputes, thanks to integrated, secure transactions
- Faster, paperless workflows that reduce admin
- Stronger control of booking channels = smarter revenue
Because in the end, that’s what it’s all about: simple tech that lets hospitality shine.
