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Comment Planet a permis à Gyll de moderniser son processus de paiement et de booster ses ventes
Comment Planet a permis à Gyll de moderniser son processus de paiement et de booster ses ventes
En un coup d’œil
- Augmentation : du trafic en magasin et des taux de conversion après la mise en œuvre de solutions de paiement numériques de bout en bout.
- Revenus : revenus supplémentaires générés grâce aux remboursements de TVA automatisés et aux paiements en plusieurs devises.
- Formation : les équipes ont reçu une formation à valeur ajoutée, les aidant à mieux aborder les clients.
“Planet est un moteur de croissance pour notre entreprise... et propose une vision compétitive pour notre activité. Nous avons vu en Planet une solution globale et technologiquement moderne.”
Giorgio Yuan Lin
Gyll Group, CEO and founder
Le défi
Gyll faced the challenge of modernising its payment process to keep up with the increasingly hi-tech nature of successful selling, as well as accommodating its growing tourist customer base. The company was using manual tills and wanted to offer new payment methods such as digital wallets and multi-currency payments, as well as automated VAT refunds, to generate additional revenue. However, the traditional payment process involved multiple suppliers and was often fragmented, making it more susceptible to disruption.
La solution
To address these challenges, Gyll turned to Planet, which provided end-to-end digital solutions for the payment process, including accepting Chinese digital wallets such as WeChat Pay and Alipay. Planet also offered on-site training, local support, and cultural awareness programs to help Gyll staff deal with different cultural expectations and languages and work with hi-tech terminals that can take payment digitally in multiple currencies.
Le résultat
After implementing Planet's solution, Gyll saw an increase in footfall and conversion rates, generating additional revenue from automated VAT refunds and multi-currency payments. Gyll staff also received value-add training on international sales techniques, including cultural training, which helped them approach shoppers from different parts of the world more effectively. The support team provided by Planet was local and responsive, reassuring Gyll about the effects of recent sanctions against Russia on selling luxury goods. Overall, Gyll was impressed by Planet's different digital solutions and level of support, enabling the company to offer its customers a modern, slick experience and stay competitive in the increasingly hi-tech retail business.
