CASE STUDIES • Gyll (Joyful)

How Planet enabled Gyll to modernise its payment process and boost sales

Gyll, a rapidly growing retailer of high-quality Italian leather goods located in the heart of Madrid's tourist district, was faced with the challenge of modernising its payment process to accommodate its growing tourist customer base and stay competitive in the increasingly hi-tech retail business.

Challenge

Gyll faced the challenge of modernising its payment process to keep up with the increasingly hi-tech nature of successful selling, as well as accommodating its growing tourist customer base. The company was using manual tills and wanted to offer new payment methods such as digital wallets and multi-currency payments, as well as automated VAT refunds, to generate additional revenue. However, the traditional payment process involved multiple suppliers and was often fragmented, making it more susceptible to disruption.

Solution

To address these challenges, Gyll turned to Planet, which provided end-to-end digital solutions for the payment process, including accepting Chinese digital wallets such as WeChat Pay and Alipay. Planet also offered on-site training, local support, and cultural awareness programs to help Gyll staff deal with different cultural expectations and languages and work with hi-tech terminals that can take payment digitally in multiple currencies.

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