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Comment le Royal Hainaut a fluidifié ses opérations et amélioré l'expérience client
Below 1000
Hôtellerie
Valenciennes, France
Comment le Royal Hainaut a fluidifié ses opérations et amélioré l'expérience client
En un coup d’œil
- Deux heures gagnées par jour sur les rapprochements bancaires et les clôtures.
- Réduction des erreurs humaines.
- Amélioration de l'expérience client grâce aux paiements intégrés.
"La solution de paiement intégrée de Planet est bien plus avancée qu'un simple terminal ; nous n'avons plus besoin d'effectuer de télécollecte, les chiffres sont automatiquement intégrés dans le PMS, ce qui représente un gain de temps considérable."
Camille Gomez
Royal Hainaut Hotel & Spa, Head of Reception, Royal Hainaut
Le défi
The Royal Hainaut was looking for a comprehensive PMS that could be integrated with the hotel's various POS systems to streamline the extensive manual work required by the teams, particularly for bank reconciliations and end-of-day closings. As the hotel has numerous partner software/tools (spa, catering, e-reputation, accounting, etc.) in each division, it was important for them to have a PMS to collect all the data. The hotel also wanted to minimise human error and make the guest experience as smooth as possible.
La solution
To meet these challenges, the hotel equipped itself with Planet's PMS and integrated payment solution, as well as the conferencing module, to better manage the various events taking place in the hotel. The hotel also benefits from Planet's interactive TV solution and Wi-Fi.
Le résultat
With these different solutions, the hotel is able to streamline the guest experience as much as possible: guests no longer need to take out their card at every stage, and pre-authorisation and incremental pre-authorisation on arrival guarantee a smooth stay.
Royal Hainaut has also been able to keep manual work to a minimum, thus preserving staff time. Their PMS is interfaced with the hotel's POS, meaning they can benefit from integrated payments and it communicates directly with Planet's interactive TV solution installed in the rooms. This enables the hotel to further personalise the experience of guests, who are greeted by name in their room via the TV screen.
In addition, the hotel benefits from a complete payment solution meeting the latest PCI and PSD2 market security criteria. The solution features the very latest technology, including a secure gateway where the hotel can track all transactions carried out, view reports, and carry out transactions and refunds with ease.
Royal Hainaut has also been able to keep manual work to a minimum, thus preserving staff time. Their PMS is interfaced with the hotel's POS, meaning they can benefit from integrated payments and it communicates directly with Planet's interactive TV solution installed in the rooms. This enables the hotel to further personalise the experience of guests, who are greeted by name in their room via the TV screen.
In addition, the hotel benefits from a complete payment solution meeting the latest PCI and PSD2 market security criteria. The solution features the very latest technology, including a secure gateway where the hotel can track all transactions carried out, view reports, and carry out transactions and refunds with ease.
