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CASE STUDIES • Best Western Olde Maritime
Discover how Planet's PMS delivers impressive increases in revenue for the Best Western Olde Maritime
Best Western Olde Maritime, a historic seaside motel located in Warrnambool, Victoria faced a technical challenge of finding a flexible and efficient property management system to improve upon their existing system. While the existing software worked well, it had issues with double-bookings and integrating with external systems.
Challenge
To address their challenges, the hotel selected Planet's (previously Protel's) cloud-based PMS solution because it provided complete flexibility when it came to managing bookings, changing rates and integration with other systems. Planet's PMS also seamlessly connects with the Best Western reservation system, making it an ideal choice for Best Western branded hotels.
Solution
The implementation of Planet's PMS significantly impacted the hotel's business, including an increase in revenues due to more effective rate set-ups, improved revenue and yield management, and a simplified reservation process resulting in higher average daily rates. The hotel also experienced fewer double-bookings and a much smoother booking processes, leading to improved guest satisfaction.
Best Western Olde Maritime
Best Western Olde Maritime
Results
The hotel's management team and staff appreciated the quick and efficient training delivered by Planet, which made the transition to the new system easy. Since adopting Planet's PMS, the hotel has been delighted with both the product and the support provided by the Planet team. They now regularly recommend Planet solutions to other hoteliers in their sector and other hotels under the Best Western umbrella.
“Since we started working with Planet, we have been delighted with both the service and the product.”
Raj Patel
Hotel Owner, Best Western Olde Maritim