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Discover how Planet's PMS delivers impressive increases in revenue for the Best Western Olde Maritime
Hospitality
Warrnambool, Australia
Discover how Planet's PMS delivers impressive increases in revenue for the Best Western Olde Maritime
At a glance
- Revenue boost thanks to effective rate set-ups and yield management.
- Simplified reservation process leading to higher average daily rates and improved customer service.
- Smoother booking processes and fewer double-bookings.
“Since we started working with Planet, we have been delighted with both the service and the product.”
Raj Patel
Best Western Olde Maritime, Hotel Owner
The challenge
To address their challenges, the hotel selected Planet's (previously Protel's) cloud-based PMS solution because it provided complete flexibility when it came to managing bookings, changing rates and integration with other systems. Planet's PMS also seamlessly connects with the Best Western reservation system, making it an ideal choice for Best Western branded hotels.
The solution
The implementation of Planet's PMS significantly impacted the hotel's business, including an increase in revenues due to more effective rate set-ups, improved revenue and yield management, and a simplified reservation process resulting in higher average daily rates. The hotel also experienced fewer double-bookings and a much smoother booking processes, leading to improved guest satisfaction.
The result
The hotel's management team and staff appreciated the quick and efficient training delivered by Planet, which made the transition to the new system easy. Since adopting Planet's PMS, the hotel has been delighted with both the product and the support provided by the Planet team. They now regularly recommend Planet solutions to other hoteliers in their sector and other hotels under the Best Western umbrella.
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