CASE STUDIES • Best Western Olde Maritime

Discover how Planet's PMS delivers impressive increases in revenue for the Best Western Olde Maritime

Best Western Olde Maritime, a historic seaside motel located in Warrnambool, Victoria faced a technical challenge of finding a flexible and efficient property management system to improve upon their existing system. While the existing software worked well, it had issues with double-bookings and integrating with external systems.

Challenge

To address their challenges, the hotel selected Planet's (previously Protel's) cloud-based PMS solution because it provided complete flexibility when it came to managing bookings, changing rates and integration with other systems. Planet's PMS also seamlessly connects with the Best Western reservation system, making it an ideal choice for Best Western branded hotels.

Solution

The implementation of Planet's PMS significantly impacted the hotel's business, including an increase in revenues due to more effective rate set-ups, improved revenue and yield management, and a simplified reservation process resulting in higher average daily rates. The hotel also experienced fewer double-bookings and a much smoother booking processes, leading to improved guest satisfaction.

Best Western Olde Maritime