The Hotel Kultahippu achieved remarkable results. The unified PMS provided a holistic view of the business, and the hotel staff experienced a much smoother day-to-day business. Over the years, the relationship between the hotel management and Planet employees has strengthened, and they have been working toward a common goal – to find solutions and technology that empower staff to deliver excellent guest service and enable guests to have exceptional experiences. Planet also assisted the hotel in finding a better billing process and further integrating with OTAs, so everything is charged directly into the PMS. The hotel has expanded and now consists of three buildings, 67 hotel rooms, and five apartments. All the marketing efforts and relationships with Singaporean travel agencies started to scale. Starting with two pilot tourist groups a couple of years ago, Hotel Kultahippu is now fully booked for the winter season, with around 150-170 tourist groups expected. Also, for next year, approximately 50% of all rooms are sold out. From an exceedingly difficult situation during COVID-19, when staff had to be laid off, the hotel now has 14 full-time employees, and during winter that number increases to 20. The partnership with Planet and the team is strong and remains so. Ismo recommends Planet to other hoteliers.