CASE STUDIES • La Samaritaine
How La Samaritaine enhanced its luxury shopping experience with innovative Tax Free solutions
La Samaritaine, the pinnacle of Parisian luxury, merges traditional art with modern retail innovations. Under LVMH and DFS Group, it offers an unparalleled shopping experience in the heart of Paris, including an advanced Tax-Free system that epitomises efficiency and customer service.
Challenge
La Samaritaine faced a critical need to modernise its VAT refund process for an international clientele seeking a seamless luxury shopping experience. Previously, the system was cumbersome, with manual verifications and delayed refunds, which detracted from the store's premium service standards.
Solution
To address this, La Samaritaine implemented Planet's cutting-edge VAT Refund system, integrating over 150 tills for digital processing. Shoppers can now verify their Tax Free eligibility with a single passport scan, streamlining subsequent purchases. The system's integration is tailored to enhance customer experience, ensuring quick and efficient transactions.
La Samaritaine
La Samaritaine
Results
The new system transformed the shopping experience at La Samaritaine, positioning it as a global leader in luxury retail. Instant refund kiosks on site and multilingual support staff, expert in Tax-Free transactions, enhance customer satisfaction. The store now provides bespoke services like private VIP lounges and personal refund kiosks, catering to an elite clientele and solidifying its status as a premier luxury destination in Paris.
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