It all began with a guitar donated by rock legend Eric Clapton to the original Hard Rock Cafe in London. From there, the Hard Rock brand has become a global icon. Now, Hard Rock Hotels span the globe, defined by an uncompromising dedication to hospitality. Hard Rock Hotel Madrid is found in the Golden Triangle of Arts in the city centre. And like many in the Hard Rock Hotel chain, the hotel benefits from Planet’s full-stack payment solutions.

Capas Seseña is an iconic brand specialising in traditional Spanish capes. Over its century-long history, the Spanish brand has dressed celebrities from Rudolph Valentino and Picasso to Michael Jackson and Jeff Bezos – as well as Hillary Clinton and Carolina Herrera. For over 20 years, the brand has benefitted from Planet’s complete payment solution.

Ekman Hotels, a growing chain in Sweden, leverages the unique attributes of each property while enjoying the advantages of being part of a chain with unified systems. Founded by the veteran entrepreneur Patrik Ekman, the group kickstarted its journey with the acquisition of Stadshotellet in Kristinehamn in 2017. From the start, Hotsoft PMS has streamlined operations and enhanced the guest experience in eight hotels. Now, they are exploring Planet's payment solutions to further refine the guest journey.

Located far north of the Artic Circle in Finland, Kultahippu Hotels, is a popular destination for Asian tourist groups to experience the tranquility, the “Northern Lights” and the uniqueness of Lapland. The hotel has undergone a transformation, attracting a new group of guests and securing full bookings for the foreseeable future. The success can be attributed to targeted marketing strategies, a revamped hotel profile, renovations, and the implementation of Planet's integrated solutions; Planet's HotSoft PMS, Booking Engine, Gift Card Manager, Task Manager, TV/Networking and more.

Frich’s Management AS, which comprises of totally 17 units of hotels and restaurants in Norway, aimed to optimise operations, ensure high quality across the business, and improve coordination with suppliers and partners. Planet's unified approach, connecting payments, software, and networking on a single hospitality platform, enabled Frich's to achieve superior levels of guest service.

Next to the historical city walls of Istanbul and facing the sea of Marmara sits Radisson Istanbul Sultanahmet. With twenty-eight guest rooms, a traditional Turkish approach to hospitality, and a commitment to continual modernisation, this Radisson property offers guests a comfortable and authentic experience. Radisson Istanbul Sultanahmet worked with Planet (formerly Hoist) to bring guests the latest networking technologies including smart TVs and lightning-fast internet.

King Food chose to partner with Planet to provide the payment solutions to hundreds of Burger King restaurants in Sweden, Norway and Denmark.

With more than 25 physical outlets across France and an established international presence, Faguo needed a technology solution that could connect its online and offline channels, enabling customers to check product availability in-store, reserve online, and try products in-store. In this case study, we will explore how Planet's (previously Proximis) Click and Collect (C&C) technology solution enabled Faguo to enhance the shopper experience, reduce its carbon footprint, and increase revenue for its stores.

Centrally located between Lille, Paris and Brussels, the Royal Hainaut is a 4-star establishment with a magnificent Spa and several restaurants. A true wellness break for its guests, the hotel offers all the facilities needed to satisfy their every need. To ensure the smooth running of the hotel and deliver an optimal guest experience, the hotel employs around a hundred staff, requiring a high level of operational organisation.