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How Le Coq overcame payment challenges and drove additional Asian footfall
Small and medium enterprises
How Le Coq overcame payment challenges and drove additional Asian footfall
At a glance
- Le Coq Sportif can now quickly process transactions and provide a better in-store customer experience.
- Plus, the brand can attract more Asian shoppers using WeChat and Alipay ecosystems, generating more revenue.
- Increase profitability by streamlining payment processes and accepting a wider range of payment methods.
The challenge
Le Coq Sportif in Spain faced a significant challenge in processing payments efficiently and accepting a wider range of payment methods, including digital wallets like Alipay and WeChat Pay. Their traditional payment terminals restricted their ability to offer multiple payment options, leading to a poor customer payment experience.
The solution
Planet's unique all-in-one Retail payments solution provided Le Coq Sportif with a single device that integrated all popular payment methods, including digital wallets, VAT refunds, and the ability for tourists to pay in their own currency. This allowed customers to pay how they wanted to and delivered cost and time savings for the retailer.
The result
As a result of Planet's technical solution, Le Coq Sportif was able to process transactions extremely quickly, leading to a better in-store customer experience. The all-in-one Retail payments solution also helped attract Asian shoppers who use WeChat and Alipay ecosystems and drive footfall into the store. With Planet's support, Le Coq Sportif provided a better payment experience for all customers while driving more revenue and saving time and money.
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