Property management system

Run day-to-day hotel operations effortlessly

Protel Cloud PMS is the trusted provider that helps hotels manage reservations, billing, maintenance, reporting, analytics, and more.

Streamline operations, better the guest experience, and generate new revenue streams with a single, flexible partner for PMS.

Radisson Hotels
Soho House

Why leading hotels choose Protel Cloud PMS

Operational excellence

Manage day-to-day operations with ease

Traditional PMS’ can be complex and require hours of training. Protel Cloud PMS is user-friendly allowing your front desk staff to organize and execute check-in, check-out, billing, and housekeeping tasks. Even if your staff don’t have prior experience using a PMS, Protel Cloud PMS is intuitive and easy to adopt.

  • Save time with core operational processes at your fingertips
  • Quickly operate the PMS, regardless of technical expertise
PMS operations

Cloud-native technology

Equip staff to work securely from any location

Protel Cloud PMS is a cloud-native PMS by design, securing your most prized assets, while empowering staff with better and more convenient work experiences, as they can manage the PMS from anywhere.

  • Operate the PMS with agility and reliability (vs on-prem)
  • Improve cost efficiency with no need for upfront costs of hardware
  • Protect operations with advanced security by AWS
Protel Cloud PMS technology

Protel Cloud PMS and full-stack payments

Cut the 8-12 hours time wasted on manual reconciliations

Hotels waste hours per week on the manual reconciliation of payments. Protel Cloud PMS unifies with full-stack payments seamlessly to replace these inefficiencies with one partner for better efficiency and profitability. On top of that, generate additional revenue streams through integrated currency services.

  • Save time and reduce errors by automating payment workflows
  • Work with one provider for PMS and Payments
  • Leverage reliable and credible payment partner for hospitality
Protel Cloud PMS reconcilliation

Create seamless experiences

Make your guests the center of attention

Take the friction out of your guests' check-in and check-out experience. Offer a slick online booking  experience and payment process, personable check-in and check-out, and most of all, a comfortable, hassle-free stay. 

  • Integrate payments and personalise the guest experience with unrivalled payment methods (local, regional and global)
  • Securely take payments as staff do not handle sensitive card data
Protel Cloud PMS experience


Connect multiple business-critical systems

With Protel Cloud PMS, you get a comprehensive ecosystem of integrations. With more than 1,100 integrations, hotels can continue to operate how they want, without compromising customization. 

  • Sync your PMS with a range of integrations, ranging from Revenue analytics, Customer relationship analytics, BI, and more
  • Complement your tech stack
PMS integrations
Case studies

Hard Rock Hotel Madrid bar
Hard Rock Hotels
It all began with a guitar donated by rock legend Eric Clapton to the original Hard Rock Cafe in London. From there, the Hard Rock brand has become a global icon. Now, Hard Rock Hotels span the globe, defined by an uncompromising dedication to hospitality. Hard Rock Hotel Madrid is found in the Golden Triangle of Arts in the city centre. And like many in the Hard Rock Hotel chain, the hotel benefits from Planet’s full-stack payment solutions.
Capes hanging in store from Capas Sesena | Planet case study
Capas Seseña
Capas Seseña is an iconic brand specialising in traditional Spanish capes. Over its century-long history, the Spanish brand has dressed celebrities from Rudolph Valentino and Picasso to Michael Jackson and Jeff Bezos – as well as Hillary Clinton and Carolina Herrera. For over 20 years, the brand has benefitted from Planet’s complete payment solution.
Ekman Hotels The Vault
Ekman Hotels
Ekman Hotels, a growing chain in Sweden, leverages the unique attributes of each property while enjoying the advantages of being part of a chain with unified systems. Founded by the veteran entrepreneur Patrik Ekman, the group kickstarted its journey with the acquisition of Stadshotellet in Kristinehamn in 2017. From the start, Hotsoft PMS has streamlined operations and enhanced the guest experience in eight hotels. Now, they are exploring Planet's payment solutions to further refine the guest journey.

Hospitality solutions

Booking engine

Our booking engine gives you the edge that you need to stay ahead of the competition by offering potential guests an easy and efficient booking journey.

Learn more


High-speed internet, unlimited TV shows, and movies. Offer your guests state-of-the-art technology that can generate money for your hospitality business.

Learn more

Gift Card

Best-in-class gift card solution that helps hoteliers to protect and generate new revenue. From wood to digital, choose the style that best suits your hotel's needs.

Learn more


Protel Cloud PMS with full-stack Payments is the unified partner for your hotel. It provides local hospitality expertise to maximise operational efficiency.

Learn more

What happens next?

Talk to one of our PMS experts today

  • We will call you to outline your exact needs - a quick 15-minute call.
  • Once we understand how best to assist you, we can initiate the hassle-free onboarding process.
  • Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible.

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Learn more about the fascinating world of hotel technology in our blogs

Planet x Zippin x SSP
Planet, a global technology leader providing integrated software and payment services, has today announced its role in the development of two frictionless, checkout-free stores at Oslo Airport and Dublin Airport, alongside partners SSP Group and Zippin.
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Integrate a payment gateway into a mobile app
A guide to integrating payment gateways in mobile apps, from plug-and-play solutions to bespoke development challenges.
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Banking as a service
Banking as a Service (BaaS) is a modern financial services framework that allows non-banking businesses to offer banking services to their customers. By partnering with banks and integrating their APIs, companies can provide financial services without needing to get a banking license or subject themselves to the same strict regulatory scrutiny as licensed banks.
  • Payments