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Currency confusion shouldn’t ruin the journey.
Whether you’re flying for business, exploring a new city, or simply enjoying a family holiday, every trip comes with costs.
But when those costs appear in unfamiliar currencies, travelers face stress, uncertainty, and hidden fees. That’s where Pay in Your Currency - or PYC - comes in. (Previously known as Dynamic Currency Conversion or DCC).
What is Pay in Your Currency (PYC)
PYC is a convenient payment option that offers cardholders the choice to pay in their own familiar currency. at a hotel front desk, in a store, at a restaurant, or online.
The process is simple, transparent, and built for peace of mind.
How does Pay in Your Currency work
PYC can be enabled in a retail or hospitality environment for card-present transactions made via chip and pin, contactless and digital wallets such as Apple Pay and Google Pay. It can also be enabled for online, in-app and Pay by Link transactions.
The process is simple and follows the usual transaction process:
- The international debit/credit card is tapped or inserted into the terminal, or the digital wallet is presented to the terminal.
- The PYC enabled terminal will automatically detect the currency of the card and display the unambiguous PYC offer screen displaying both currencies (the cardholder currency and the local merchant currency) with the exchange rate and margin.
- Allow the cardholder to make their final choice on the terminal.
Best practices for implementing Pay in Your Currency
At Planet, we understand how important the customer journey is so to ensure a smooth experience, we recommend the following tips when offering Pay in Your Currency:
- Always offer PYC as a choice - Hand the terminal to the cardholder for their selection. It is easy to understand and convenient to use, allowing the cardholder to make their own choice.
- Highlight the benefit, not the feature – Tell customers they’ll know exactly what they’ll pay, with no surprises after their trip.
- Make it part of the transaction flow – Present the option confidently and as a standard part of service.
Why Cardholders prefer Pay in Your Currency
- Choice - PYC offers cardholders the choice of paying in a familiar currency allowing them to see the final amount with the exchange rate and margin included.
- Convenience – Whether it is in the retail, hospitality or online environment, PYC can be enabled and will make transactions easier to understand and gives cardholders a hassle-free payment experience.
- Clarity – Cardholders benefit from availing of the latest daily exchange rates and fully disclosed margins which takes any ambiguity out of the payment. What they see on the PYC offer screen in their currency will be the exact amount that they pay.
No hidden surprises or extra costs.
Why merchants prefer Pay in Your Currency
- Additional revenue - Every converted PYC transaction brings additional revenue to the merchant by sharing in the margin with Planet. This is not an extra cost to the cardholder as it has already been included in the exchange rate and just replaces the issuers fee.
- Clear - There is no additional process when offering Pay in Your Currency. The system recognises an eligible cardholder and provides them with the option to pay in their own currency.
- Compliant - PYC allows shoppers to pay in the currency they’re most familiar with. As a result, there’s less confusion or room for error, significantly reducing the likelihood they’ll dispute a payment or issue a chargeback request.
- Great experience - Cardholders appreciate the convenience and clarity PYC provides. It can boost customer loyalty and retention by adding more value to the customer experience.
Start offering PYC today with Planet.
Planet makes it simple for merchants to activate Pay in Your Currency across retail, hospitality, and online channels. It’s a proven way to give customers choice and clarity — while creating an additional revenue stream for your business.
And to make implementation even easier, we’ve developed a mobile-first training game to help your staff present PYC naturally and compliantly in real-world payment moments.
Talk to Planet about enabling PYC today
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