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Unified Commerce (formerly Proximis)
Boost sales by using powerful technology to reconcile commerce with the latest in consumer buying behaviours.
Simply put, there is just less hassle.
Everything is joined up, and all the systems talk to each other. So every single one of the systems is now just one centrally managed system.
Activate these omnichannel services as and when needed.
Click & Collect
Shoppers can place orders online and choose where to collect them from.
Reduce stockout risk with safety inventory, fulfilment delays and calendars.
Choose from multiple delivery methods and sipping venues to optimise delivery efficiency and reduce transportation costs.
Planet’s returns feature makes it possible for you to offer credit or refunds both in-store and online. All automatically generated via the Planet gateway.
Offer your customers an optimised journey on all channels thanks to our APIs.
Offer shoppers a great pre-purchase experience with detailed product images and their choice of sizes, coulous and availability.
Every modern check out convience at your shoppers fingertime. Delivery promises, promotions and a variety of payment options.
Comprehensive orders and returns data to optimise sales opportunities by using personalised experiences.
Complete shopper notification system built-in so they your customers can be contacted via their preferred method.
Automate order management according to your needs.
Here is a real-time example of how Order Orchestration works:
• A customer orders two items via your online store
• One of the items is no longer available in the warehouse but is available in-store
• Order Orchestration identifies which store has stock and is ideally located for delivery
Import data via CSV or API. Flag services and channels to easily optimise order orchestration.
Split orders in the way that makes the most sense to your business.
Deliver from where you want to, in the most cost-effective way, to where your customers are.
Equip your operational teams.
Manage orders with a central database that collects all the essential data about your customers. E.g. Order status returns status, cancellations and delivery address updates.
With Planet, your teams are empowered to assist customers, in real-time, from anywhere.
Follow the real-time performance of your omnichannel retail business. Leverage your data to improve staff performance, track KPIs and optimize your logistics.
Planets access control helps to prevent your employees and your business from issues such as data loss, theft, breach of privacy and data protection laws.
Track Business KPI’s
Track revenue and orders from all channels, extract high-quality KPIs and ensure the continuous advancement and improvement of your retail business.
Optimize your Logistics
Use artificial intelligence and machine learning to provide the fastest delivery service for your customers at the lowest cost for your business.
Unified Commerce integrates all customer-facing and backend systems via a centralized platform. So that your entire operation is one ecosystem that can adapt and scale as customer expectations change.
Unified commerce connects your backend systems (CRM) with your customer-facing channels via a single unified commerce platform to provide a seamless customer experience.
The benefits of a unified commerce strategy extend to both the retailer and the customer.
For the customer, this means a fantastic user experience. Everything is available to them when they want, they can pay however they want to, and they can get it all delivered precisely where they want it.
For the retailer, unified commerce consolidates all your channels, payment systems, products, and customer interaction data to deliver a totally integrated, measurable, and easy-to-manage experience.
Management has more control, sales staff have more opportunities to upsell and cross-sell, and you can see exactly what is happening from wherever you are.
With Planet's Unified Commerce, you can:
By consolidating all your payment systems and data across every channel, whether it's in-store, online, or in-app, you can better identify your customers, understand their needs, and facilitate seamless cross-channel customer experiences.
It's the single platform that retailers require to support omnichannel journeys and create a unified view of your eCommerce platform, shopper interactions, products, point of sale and inventory management systems. Simply put, it is one connected system that takes care of everything.
An omnichannel commerce approach stops at multi-channel expansion and front-end alignment. Unified commerce goes further by integrating your ERP and all your other sales channels, marketing efforts, and customer relationship management software into one cohesive whole.
It’s all about being in complete control of the customer journey. Making sure you provide the best product information, at the best price, on any device (mobile app, POS, laptop), ensuring the customer has a consistent experience from the e-commerce site to in-store.