Unified Commerce (former Proximis)
One connected platform managing every Retail tech touchpoint
Boost sales by using powerful technology to reconcile commerce with the latest in consumer buying behaviours.
70% of shoppers will reject a retailer following a bad shopping experience, whether online or in-store. After Covid-19, experts thought that consumers would become pure e-commerce shoppers, but recent data indicates that they became omnichannel shoppers instead.
What else can Unified Commerce do for you?
- Omnichannel services
- Click & Collect, e-reservation, standard delivery, express delivery, omnichannel return
- Shopper experience
- Product promise
- Delivery promise
- Mixed & persistent cart
- Single checkout
Order Management System
- Order orchestration and rules
- Workflow mechanism
- Store fulfilment
- Click & Collect workflow
- Ship from store workflow
- E-reservation workflow
- Customer service
- Order modification
- Order tracking
What are the benefits of Planet's Unified Commerce?
What does the shopper journey look like?
What does Planet's Unified Commerce offer me as a retailer?
Activate these omnichannel services as and when needed.
Click & Collect
Shoppers can place orders online and choose where to collect them from.
Reduce stockout risk with safety inventory, fulfilment delays and calendars.
Choose from multiple delivery methods and sipping venues to optimise delivery efficiency and reduce transportation costs.
Planet’s returns feature makes it possible for you to offer credit or refunds both in-store and online. All automatically generated via the Planet gateway.
Offer your customers an optimised journey on all channels thanks to our APIs.
Offer shoppers a great pre-purchase experience with detailed product images and their choice of sizes, coulous and availability.
Every modern check out convience at your shoppers fingertime. Delivery promises, promotions and a variety of payment options.
Comprehensive orders and returns data to optimise sales opportunities by using personalised experiences.
Complete shopper notification system built-in so they your customers can be contacted via their preferred method.
Automate order management according to your needs, thanks to Planet’s orchestration rules.
Here is a real-time example of how Order Orchestration works:
• A customer orders two items via your online store
• One of the items is no longer available in the warehouse but is available in-store
• Order Orchestration identifies which store has stock of both items and is ideally located for delivery
Order orchestration enables you to convert more sales and reduce delivery costs.
Import data via CSV or API. Flag services and channels to easily optimise order orchestration.
Split orders in the way that makes the most sense to your business.
Deliver from where you want to, in the most cost-effective way, to where your customers are.
Equip your operational teams.
Manage orders with a central database that collects all the essential data about your customers. E.g. Order status returns status, cancellations and delivery address updates.
With Planet, your teams are empowered to assist customers, in real-time, from anywhere.
Follow the real-time performance of your omnichannel retail business. Leverage your data to improve staff performance, track KPIs and optimize your logistics.
Planets access control helps to prevent your employees and your business from issues such as data loss, theft, breach of privacy and data protection laws.
Track Business KPI’s
Track revenue and orders from all channels, extract high-quality KPIs and ensure the continuous advancement and improvement of your retail business.
Optimize your Logistics
Use artificial intelligence and machine learning to provide the fastest delivery service for your customers at the lowest cost for your business.