After evaluating several options, Hotel Fridhemsgatan chose HotSoft in 2016 for its open integration ecosystem, hosted infrastructure, and strong reputation. HotSoft PMS integrated with the hotel’s web booking engine, channel manager, and key card system to automate workflows that were previously manual.

HotSoft also enables the hotels to work within an ecosystem of integrated partners, including Price My Hotel Room for revenue management and Loyco for loyalty and Bookvisit direct bookings, all connected through the PMS. These platforms replace functions usually handled by dedicated departments, allowing the small teams to do more, and more efficiently.

Implementing a hosted PMS has meant the system is accessible from anywhere, with no in-house IT infrastructure required – a major advantage for the team and hands-on owner who is always on call.

Now, both Hotell Fjellheim and the newer Hotell Fridhemsgatan operate with HotSoft, as well as Planet’s Pay By Link solution. Pay By Link enables the hotels to send secure payment requests directly from within a guest reservation, ideal for prepayment periods during high-demand seasons or for guests who prefer not to book online. Payments are automatically and securely registered, simplifying both the check-in process and back-office accounting.