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Wie Faguo gleichzeitig die Kundenzufriedenheit und den Umsatz steigerte
Wie Faguo gleichzeitig die Kundenzufriedenheit und den Umsatz steigerte
Auf einen Blick
- 100 % des Umsatzes entfallen auf Einzelhandelsgeschäfte
- Durchschnittliche Zeit von 1,5 Stunden für die Vorbereitung einer Bestellung durch einen Vertriebsmitarbeiter
- Click & Collect-Bestellungen am selben Tag
"Zum Start haben wir in einer Pilotphase die ersten Shops aktiviert und konnten so 15 % mehr Umsatz erzielen. Dank Planet ist der E-Commerce zu einem echten Partner des Shopnetzes geworden. Die Kunden können nun die Verfügbarkeit im Geschäft prüfen, online buchen und die Produkte im Geschäft ausprobieren. 100 % des Umsatzes werden den Geschäften zugerechnet."
Martin Charousset
Faguo, E-commerce and digital manager
Die Herausforderung
Faguo, a ready-to-wear retailer, has always been committed to providing its customers with the best shopping experience. However, the challenge of connecting its online and offline channels to create a seamless omnichannel experience was a daunting task. Faguo wanted to ensure that its customers could easily check product availability in-store, reserve items online, and try products in-store.
Additionally, the retailer wanted to reduce its carbon footprint by limiting logistic shipping between its central warehouse and stores. This meant that Faguo needed a technology solution that could optimize its inventory management and enable ship-from-store and store fulfilment. With more than 25 physical outlets across France and an established international presence, Faguo needed a solution that could integrate seamlessly with its existing systems while enhancing the shopper experience.
Additionally, the retailer wanted to reduce its carbon footprint by limiting logistic shipping between its central warehouse and stores. This meant that Faguo needed a technology solution that could optimize its inventory management and enable ship-from-store and store fulfilment. With more than 25 physical outlets across France and an established international presence, Faguo needed a solution that could integrate seamlessly with its existing systems while enhancing the shopper experience.
Die Lösung
Planet's Click & Collect technology solution provided Faguo with a comprehensive system that enabled the retailer to optimize its inventory management and offer customers an exceptional shopping experience. The C&C widget, connected to Prestashop CMS, enabled Faguo to implement ship-from-store and store fulfilment in just 1.5 hours, thanks to its intuitive interface and easy-to-use features. Sales associates were able to quickly prepare orders, minimizing delays and ensuring that customers received their orders on time.
The solution also enabled customers to check product availability in-store, reserve items online, and try products in-store, making the shopping experience seamless and convenient. What's more, 100% of the revenues were attributed to the stores, which helped to increase revenue and profitability.
The solution also enabled customers to check product availability in-store, reserve items online, and try products in-store, making the shopping experience seamless and convenient. What's more, 100% of the revenues were attributed to the stores, which helped to increase revenue and profitability.
Das Ergebnis
Faguo was able to enhance the shopper experience by delivering same-day orders. Thanks to C&C, they reduced their carbon footprint by needing to have fewer vehicles to do deliveries. E-commerce also became a vital component of the store network, resulting in higher customer satisfaction and increased revenues for all stores.
