CASE STUDIES • InterContinental Frankfurt

How the InterContinental reduced acquiring fees and improved customer experience

With over 60 years of experience in the industry, InterContinental is one of the most successful hotel brands across the Globe. The InterContinental Hotel in Frankfurt, Germany, is located in the city centre overlooking the river Main. To meet demand, the hotel needed to update its payment infrastructure to a faster, more efficient solution that was also PCI compliant.

Challenge

The InterContinental Hotel in Frankfurt, Germany faced a challenge when their old payment system, which required staff to manually swipe or enter card details, became outdated and non-compliant with PCI regulations. This not only made the payment process inefficient, but also attracted higher acquiring fees and caused delays in handling reversal authorizations.

Solution

To overcome this challenge, the hotel implemented our Hospitality Payments solution, which offered a fully integrated, standardized infrastructure for processing EMV transactions. Leveraging our partnership with Oracle and utilizing their POS & PMS systems, the solution provided a Pay at Table feature that improved the customer experience and made the payment process more efficient.

Intercontinental Hotel Frankfurt

Results

Thanks to our solution, InterContinental Frankfurt was able to meet their success criteria and become fully PCI compliant while also saving time and money. The on-boarding process was straightforward, and the pre-configured terminals made implementation easy. The Payments Portal was also efficient in handling reversal authorizations and provided a confirmation straight away. In addition, the Pay at Table feature allowed staff to recall bill information and print a receipt from the terminal, providing a seamless customer experience. As a result of our solution, InterContinental Frankfurt is now exploring further options to simplify the payment process and support their continued success.

Improved

customer experience with Pay at Table making it easier for guests to pay

Increased

revenue by accepting multiple payment options and never turning down a payment method again

Reduced

guest waiting times with mobile terminals that accept payments wherever guests are

"We have a full solution integrated with Oracle Opera PMS system and the Oracle Simphony POS with Pay at Table."

Thomas Weidlich

IT Manager, InterContinental Frankfurt

Payment solutions

Planet for Hospitality

Planet for Retail