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Overview
Terminals
Customer Resources Library
Can’t find the info you need? Check our comprehensive library of guides, eLearning, and useful links
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About PAX IM30 Terminal
Welcome to Planet!
In this area you will find guided online resources that will help you to get started smoothly with us:
- Step-by-step Terminal set up guide
- Suggested training path prepared by our eCampus team! You will find useful and quick eLearning courses about how to use our Portals and introduction to additional products we offer as Tax Free, Pay in your Currency, etc.
- Frequently Answered Questions related with the initial configuration and start of operations with us.
Do you need an online session for activation support or portals training? Check how to book online in our FAQs section at the bottom of this page.
Installation instructions
- For stand alone terminals (no integrated with a solution) please check the installation details in the Set up guide that you can find below. For integrated terminals, you will be contacted by our installation team.
Terminal User Guides
Training path
For a smoother start of operations, we have created these eLearning materials that will provide you with a quick view of our products. You can find more detailed courses and user guides in our Customer Resources Library
DCC - Pay in your currency
An interactive, scenario-based, 20 minute eLearning module about what is Pay in Your Currency and best practices for Retail and Hospitality.
Available in EN, IT, DE, FR
Merchant Portal - Training
Video demo, approx.7 min. Introduction to Merchant Portal and most used functionalities. After this training you will be able to check transactions, manage chargebacks, check reports and users
Payments Portal - Training
eLearning, approx. 30 minutes. Introduction to the Payments Portal and its most used functionalities: Access, User Management, Payment Gateway, Online Payments, Virtual Terminal, Reports.
FAQ
Installation and getting started - Can I request and online activation support session or portal training session?
For new standalone terminals customers, no integrated PayByLink or eCommerce solutions, within the first 30 days after the delivery of your solution, you can schedule an Online Training Session for:
- Training in Payments 3C portal
- Training Merchant MWEB portal
- Activation support
- Other queries.
Just follow this link to Planet Trainings: Click Here!
After 30 days of the delivery of your solution, please use our usual contact channels in Planet Support. For integrated solutions please contact your Planet Installation team.
Portals - Where can I find my Portals access credentials?
Depending on the products contracted with us, you can have access to 1 or more portals:
- Gateway product: Payments 3C portal
- Acquiring product: Merchant MWEB portal
- Datatrans product: Datatrans portal
For each of them, you will receive an user activation email, usually sent before the delivery of your terminals. In case you have received your terminals but not your access credentials yet, please contact our customer support.
Portals - Are there detailed user guides for Portals?
Yes! just access to our comprehensive library of resources. You can find the link to the "Customer Resources Library" area in the in the left side of this page (desktop) or at top (mobile version), or just follow this link:
You can easily search the contents by the name e.g. type "PAX A920", or filter by category "Portal Documentation".
General Payments - What are Disputed transactions and Chargebacks?
A chargeback is the means by which a card issuer can reclaim funds on behalf of a cardholder in respect of a transaction that has been processed by a merchant. This may occur if the cardholder or card issuer disputes the validity of a transaction. When a transaction is disputed the card issuer and Planet operate to clearly defined Card Scheme regulated procedures to manage the dispute and establish whether funds should be retained by the merchant or returned to the cardholder.
For more detail, please check this guide for Merchant operating instructions:
General Payments - What is PCI DSS?
The Payment Card Industry (PCI) Data Security Standard (DSS) is a comprehensive set of international security requirements to help protect cardholder data. The PCI DSS was developed by Visa and the founding payment brands of the PCI Security Standards Council to help facilitate the broad adoption of consistent data security measures on a global basis. The PCI DSS consists of twelve basic requirements. These requirements are the foundation of data security compliance programme known as the Account Information Security (AIS) Program. All acquirers and card issuers must comply, and must also ensure the compliance of their merchants and service providers who store, process, or transmit credit card account numbers. This programme applies to all payment channels including card-present, mail/telephone order, and E-commerce.
Please find more detail in our Merchant Operations guide:
Support - Once I have started to operate, in case I need something to whom can I contact?
For support after start of operations, whatever you need, please access to our contact area, you can find the link on the left side of this page, or go to:
https://www.weareplanet.com/support
We have dedicated support teams for each of the countries in your own language!
Stay in English