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The Global Tax Free Shopping Report 2026
The retailers winning in Tax Free today aren't the ones with the most tourists. They're the ones converting the highest-value shoppers with speed and precision. This report reveals what's structurally shifted, where revenue is leaking, and how to stay competitive in 2026.
What changed. What it means. What to do.
- How global Tax Free performance shifted in 2025 and what it signals for 2026
- Which destinations and nationalities are driving the highest value
- Why one in five transactions never completes, and where it goes wrong
- The two KPIs that now anchor every high-performing Tax Free operation
- How refund method mix, including wallet adoption, directly impacts completion rates
- A practical 2026 playbook built around conversion discipline, not footfall growth
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The retailers leading in Tax Free aren't chasing footfall. They're focused on conversion, speed and aligning refund experiences with what shoppers actually expect.
- Understand why traveller mix, not tourist volume, now determines Tax Free revenue
- Learn how a 1-2% match rate improvement can recover millions in unrealised value
- See why digital refund adoption changes completion rates the moment the option is made available
- Get actionable strategies across governance, localisation, and point-of-sale execution
Download the free report and turn Tax Free into a competitive advantage
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