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Keep payments flowing. Upgrade capabilities on your terms.
Replace your old payment terminals before 31 October 2027
Many payment terminals currently in use across Switzerland are approaching an important industry deadline and must be replaced by 31 October 2027 to continue accepting card payments.
While the deadline may still seem distant, planning early gives your business more replacement options, greater flexibility, reduced risk of unexpected terminal failures, better availability of installation and migration resources, and time to evaluate new payment capabilities and services.
The earlier you start, the more control you have over the transition.
Why is this happening?
To ensure card transactions remain secure, the payment terminals used must always comply with the latest security standards.
International card organizations regularly increase their requirements.
The Technical Cooperation ep2 (TeCo ep2) association ensures that ep2 transactions in Switzerland are processed uniformly and securely. Since 2013, clear requirements for the maximum service life of terminals have been in force.
Not sure if your terminals are affected?
Many merchants know their terminal model but not the relevant ep2 protocol, regulations and applicable deadlines.
The ep2 Generation 5 sunset affects a range of terminals from multiple manufacturers, including devices commonly used across retail, hospitality and unattended industries in Switzerland.
Planet can help you identify affected terminals, understand your upgrade requirements, review available replacement options, and build a migration timeline.
Upgrade to a modern payment experience with Planet
Replacing your terminals isn't simply about meeting a deadline. It's an opportunity to improve how you accept payments today while preparing for the future.
Modern Android-based payment terminals deliver improved performance, intuitive touchscreens and a better experience for staff, guests and customers.
Whether you need countertop, mobile, integrated or unattended devices, tailor a solution to your operational requirements.
Modern terminal platforms support ongoing software development, new services and future payment capabilities as your business evolves.
Advanced remote management and support tools help simplify deployment, maintenance and troubleshooting across your terminal estate.
Reviewing current set-up and future needs is the perfect time to compare technical solutions and cost.
Every business approaches terminal investment differently. Planet offers both rental and purchase options.
Turn a required upgrade into a commercial opportunity
Rather than replacing a terminal and moving on, use this moment to modernise your payments infrastructure, create a more integrated customer experience, reduce complexity, improve operational efficiency and optimise costs.
Alongside your terminal upgrade, Planet can help assess payment acceptance, gateway services, acquiring relationships, DCC, Tax Free solutions, POS and PMS integrations, and estate management needs.
Placeholder - ROI Spotlight
Insert example hospitality and retail scenarios with specific figures or quotes. For example, Retailer A with 5 terminals: costs for replacement, rental, or purchase, etc.
Unlock additional value from your customers
For businesses serving international visitors, terminal replacement can support more than operational continuity.
Planet's integrated payments ecosystem enables opportunities to increase customer value, while reducing running cost for you as merchant.
Upgrade early and benefit from preferential commercial terms/migration support
As the October 2027 deadline approaches, demand for replacement terminals and deployment services is expected to increase.
To encourage early planning, Planet is offering eligible merchants [INSERT OFFER]. Offer valid until [DATE].
Speak to a Planet specialist about your upgrade
Whether you operate a single location or a multi-site business, Planet can help you navigate the ep2 Generation 5 transition with confidence.
Terminals that may need to be replaced
Potential terminal models effected, depending on terminal software. To be verified with relevant providers.
Manufacturers include Worldine, Ingenico, CCV, and Castles.
¹ Protel TSE re-installation: one re-installation included per annum, where the re-installation is required due to a software or hardware fault.
² Priority scheduling is based on a first-come, first-served basis, with Gold and Elite support customers receiving preferential booking windows for version updates.
³ The Remote Annual Health Check includes a comprehensive review of your PMS system and connected interfaces, with Elite support customers receiving priority scheduling for this service.
Paid Service: Quote for professional services will be provided on request.
** €10 decommission fee applies per terminal where out of contract. Prices quoted are subject to change without notice.
* Support services, service hours and support tier availability are governed by the customer's executed Agreement and Order Form. For customers entitled to 24/7 support coverage, out-of-hours support is intended for emergency incidents (Severity 1 and Severity 2) that materially impact business operations. Severity 3 and Severity 4 incidents may be logged at any time but will normally be reviewed and progressed during standard business hours. Existing customers retain the support entitlements specified in their current agreement unless otherwise agreed in writing.
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FAQ
Additional information
Important information:
- The information on this page is provided for general guidance only.
- Support availability, repair services, terminal functionality, migration requirements and applicable security standards may vary according to terminal model, hardware version, software version, market, acquirer, payment network requirements, third-party vendor policies.
- Nothing on this page should be interpreted as a statement regarding a merchant's PCI DSS compliance status.
- Customers remain responsible for ensuring their payment environment complies with all applicable contractual, regulatory and payment network requirements.
- Please contact Planet for guidance regarding your specific terminal estate and deployment environment.
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