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How Mangia's unified payments across 15 properties with Planet
Large enterprises
How Mangia's unified payments across 15 properties with Planet
At a glance
- Unified payments across all channels
- Single platform with Opera Cloud integration
- Fewer systems, simpler operations
The challenge
Mangia's is one of Italy's leading hospitality brands, operating a portfolio of 17 luxury five-star and four-star properties across Sicily and Sardinia, including hotels, resorts and concept restaurants. In 2022, Mangia’s partnered with Planet to build a single, centralised payment infrastructure across its entire portfolio as it migrated to Oracle’s cloud-based Opera PMS.
That year, Mangia's embarked on a major technology transformation. The group moved away from their legacy system and migrated to Opera Cloud PMS. Mangia’s needed a payment partner that was natively integrated with Opera Cloud, and that could provide full stack payments across all properties.
Before, the group also maintained separate online and in-person payments systems, which caused operational complexity and inefficiency. Mangia's needed a payments partner across all channels, reducing the number of portals teams needed to access, simplifying staff training, and reducing time spent on payment reconciliation.
"For me, having fewer providers is – my goal is to have the least number of systems possible to simplify our day-to-day operations." - Daniele Davì, IT Director, Mangia's Hotels
The solution
Mangia’s selected Planet as their sole payment provider, unifying payments across terminals and e-commerce – all integrated into Oracle’s hospitality software suite. In 2023, 13 properties were migrated simultaneously to Opera Cloud, Planet Payments, and Simphony within a year.
Planet deployed payments on PAX terminals across the portfolio, and all new hotel openings are now onboarded directly onto Planet's e-commerce payment infrastructure, consolidating online and in-person payments under one platform. The Planet portal gives Mangia's finance teams a single view of every transaction, linked directly to Opera confirmation numbers for simple, end-to-end reconciliation.
"Planet were flexible and open to change at our request – to change our system, to create our own configuration, to make our devices work as we asked." Daniele Davì, IT Director, Mangia's Hotels.
The result
Now Mangia’s has an omnichannel full-stack payment solution integrated into their Oracle platforms. Integrating payments has streamlined operations, saving time and effort for front of house staff and back-office teams. Mainly, the reduction in the number of portals for staff to access has simplified operations and streamlined reporting.
An understated but meaningful value for Mangia’s is the sleek PAX terminals. For a group that operates at the four- and five-star level, the look and feel of modern, intuitive devices is an important detail for the brand and customer experience.
For staff, Italian-language support from Planet has also reduced friction for front-of-house teams whose primary working language isn’t English.
Mangia's is now also exploring a reconciliation automation provider thanks to its existing integrations with Planet, Opera, and SAP, to further reduce manual intervention in its payment reconciliation workflow.
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