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Cómo este Hard Rock Hotel mejoró la experiencia de los huéspedes con soluciones de pago eficientes y completas
1001 - 5000
Cómo este Hard Rock Hotel mejoró la experiencia de los huéspedes con soluciones de pago eficientes y completas
De un vistazo
- Una solución de pago completa que devuelve al personal tiempo para centrarse en los clientes.
- Un proceso de pago fluido que ahorra tiempo de información y reduce los errores humanos.
- Un mejor servicio para los huéspedes internacionales, que pueden pagar en su propia moneda y beneficiarse de los servicios de compras Tax Free.
El reto
All over the world, Hard Rock Hotels represent much more than just a place to stay – their mission is to make every guest feel like a star. Hard Rock Hotel Madrid wanted to offer the latest payments technology – from the front desk, restaurants and bars to the Hard Rock shop in the hotel. Creating smooth payment experiences is a key part of delivering a premium experience. A high proportion of hotel guests also come from outside of the EU. So being able to offer payment in their own currency, as well as tax-free shopping opportunities in the Hard Rock shop was key.
La solución
Hard Rock Hotel Madrid, among many other Hard Rock hotels around the world, benefits from Planet’s payment technologies. This includes contactless payments, mobile payments and Tax Free shopping. These solutions enable the chain to give their guests from around the world a seamless experience from check-in to check-out.
El resultado
With Planet’s payment solutions, Hard Rock Hotel Madrid now offers a streamlined guest experience. Thanks to the increased efficiency in the payment process, staff have more time to focus on delivering amazing customer experiences. The automated process also saves time reporting and reduces human error, with minimal adjustments.
