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Transformation through integration: Discover Hotel Nordic's journey with Planet
Transformation through integration: Discover Hotel Nordic's journey with Planet
In sintesi
- More visibility and less admin through integrated PMS and Payments
- One integrated solution to support hotel expansion including more rooms and facilities
- A streamlined process for employees and guests from booking, check-in and payments, to check-out
The challenge
When Hotel Nordic started expanding, the hotel needed a modern and flexible PMS to allow the business to grow at scale. As the business was growing, more features and functions were needed – the goal was that the PMS should be the central hub for the hotel.
The hotel front desk staff struggled with too much manual work, like answering the phone for bookings, managing special requests and time spent on payments admin.
Hotel Nordic was dissatisfied with its current payment solution and began to investigate alternatives on the market. Patrik approached Planet to explore how Planet’s payment solutions could benefit the hotel.
La soluzione
Since its first expansion in 2017, Planet has worked with Hotel Nordic to enhance the guest experience. Hotel Nordic has benefitted from Planet’s integrated solutions, from PMS to Networking – including WiFi and TV solutions. Plus, from June 2022 the hotel connected Planet’s payment solutions and Booking Engine to streamline their processes further.
Il risultato
As soon as Patrik experienced the Booking Engine demo, he liked the layout, how it looked and how well it could be integrated into the website. And for customers, the modern Booking Engine provides a seamless experience, enabling guests to choose different options, access offers and more – encouraging higher guest spending. This has increased the hotel’s operational efficiency. Staff now handle fewer phone calls and spend less time on manual work for reservations and handling special deals and payments. This has given them more time back to focus on guests.
