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Property management system

Run day-to-day hotel operations effortlessly

Protel Cloud PMS is the trusted provider that helps hotels manage reservations, billing, maintenance, reporting, analytics, and more.

Streamline operations, better the guest experience, and generate new revenue streams with a single, flexible partner for PMS.

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Accor
Hyatt
Radisson Hotels
IHG
Champney's
Soho House

Why leading hotels choose Protel Cloud PMS

Operational excellence

Manage day-to-day operations with ease

Traditional PMS’ can be complex and require hours of training. Protel Cloud PMS is user-friendly allowing your front desk staff to organize and execute check-in, check-out, billing, and housekeeping tasks. Even if your staff don’t have prior experience using a PMS, Protel Cloud PMS is intuitive and easy to adopt.

  • Save time with core operational processes at your fingertips
  • ​​​​​​​Quickly operate the PMS, regardless of technical expertise

Cloud-native technology

Equip staff to work securely from any location

Protel Cloud PMS is a cloud-native PMS by design, securing your most prized assets, while empowering staff with better and more convenient work experiences, as they can manage the PMS from anywhere.

  • Operate the PMS with agility and reliability (vs on-prem)
  • Improve cost efficiency with no need for upfront costs of hardware
  • Protect operations with advanced security by AWS

Protel Cloud PMS and full-stack payments

Cut the 8-12 hours time wasted on manual reconciliations

Hotels waste hours per week on the manual reconciliation of payments. Protel Cloud PMS unifies with full-stack payments seamlessly to replace these inefficiencies with one partner for better efficiency and profitability. On top of that, generate additional revenue streams through integrated currency services.

  • Save time and reduce errors by automating payment workflows
  • Work with one provider for PMS and Payments
  • Leverage reliable and credible payment partner for hospitality
Discover full-stack payments

Create seamless experiences

Make your guests the center of attention

Take the friction out of your guests' check-in and check-out experience. Offer a slick online booking  experience and payment process, personable check-in and check-out, and most of all, a comfortable, hassle-free stay. 

  • Integrate payments and personalise the guest experience with unrivalled payment methods (local, regional and global)
  • Securely take payments as staff do not handle sensitive card data
Discover our hospitality payment solutions

Integrations

Connect multiple business-critical systems

With Protel Cloud PMS, you get a comprehensive ecosystem of integrations that sync with your PMS. With more than 1,100 integrations, hotels can continue to operate how they want, without compromising customisation. 

  • Sync your PMS with a range of integrations, ranging from Revenue analytics, Customer relationship analytics, BI, and more
  • Complement your tech stack
Discover our hospitality integrations
Case studies

Blue Lagoon
Blue Lagoon
Mastering cross-channel guest journeys at scale with Planet and LS Retail
The Blue Lagoon is an iconic geothermal spa destination in Iceland that has attracted visitors from around the world since its founding in 1992. Beyond its restorative waters, the Blue Lagoon offers Michelin-star dining, luxurious spa treatments, aspirational accommodations, and a unique line of skincare products. It is more than just a tourist attraction – it is a sanctuary that promises an incomparable experience.
Read full case study
Viadellerose brand image
Viadellerose
Viadellerose’s expansion into Europe with Planet’s Tax Free solution
Viadellerose is a fashion brand with its roots in Italian design. The brand stands out through their bold, colourful pieces and courageous attitude to design. The brand is well-established in Turkey with 14 stores, plus a growing presence across Europe. Now, as the brand expands in Europe, they needed a Tax Free solution that would provide the best experience and service for their customers.
Read full case study
Coffee from a Freshground coffee machine
Freshground
How Freshground ditched the phone to take online payments at scale and securely
For over 40 years, Freshground has provided businesses across the UK with fresh, barista-style coffee. Freshground aims to inspire and engage corporate teams with high-quality coffee machines, water taps and premium coffee beans. Today, e-commerce plays a growing role in serving Freshground’s customer base. The team at Freshground knows how to deliver an exceptional coffee experience. So they needed an exceptional online payments experience too, ensuring a smooth journey for their customers from order to cup.
Read full case study
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Read more case studies here

Hospitality solutions

Booking engine

Our booking engine gives you the edge that you need to stay ahead of the competition by offering potential guests an easy and efficient booking journey.

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Networking

High-speed internet, unlimited TV shows, and movies. Offer your guests state-of-the-art technology that can generate money for your hospitality business.

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Gift Card

Best-in-class gift card solution that helps hoteliers to protect and generate new revenue. From wood to digital, choose the style that best suits your hotel's needs.

Learn more

Payments

Protel Cloud PMS with full-stack Payments is the unified partner for your hotel. It provides local hospitality expertise to maximise operational efficiency.

Learn more

Learn more about the fascinating world of hotel technology in our blogs

Person making a mobile payment
The essential steps to optimise your mobile checkout
Optimising mobile checkout is crucial as e-commerce grows, with 62% of shoppers using mobiles for purchases. Effective mobile checkouts enhance user experience, incorporate diverse payment methods, and maintain security compliance to prevent cart abandonment. Simplifying payment integration through SDKs like Planet’s can provide a seamless, secure, and customisable checkout process, significantly improving conversion rates and user satisfaction.
  • Payments
Read full post
Person making an in-person payment
How to optimise your in-person payment experience
In a digital age, brick-and-mortar businesses can enhance customer loyalty through an optimised in-person payment experience. This involves offering multiple payment options, ensuring transaction security, and promoting price transparency. By leveraging the latest payment technologies and value-added services, businesses can streamline checkouts and provide a memorable last touchpoint, fostering repeat customers and boosting satisfaction.
  • Payments
Read full post
Two people consulting an event schedule on an iPad
Top 5 Event Management Systems
Event management systems streamline all aspects of event planning, from ticket sales and venue logistics to attendee engagement, across various event types. This software integrates tools for real-time data access, budgeting, stakeholder communication, and post-event analysis, enhancing operational efficiency and attendee experience, and supports virtual, in-person, and hybrid events.
  • Hospitality
Read full post
See all posts

What happens next?

Talk to one of our PMS experts today

  • We will call you to outline your exact needs - a quick 15-minute call.
  • Once we understand how best to assist you, we can initiate the hassle-free onboarding process.
  • Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible.

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