Ingenico Move

5000 Standalone

User Guide

2023

1. Terminal overview ........................................................................................................................................... 2

2. Instructions: How to Use the Ingenico Move 5000........................................................................................... 3

3. Accessing the menu ....................................................................................................................................... 4

4. Switching from Integrated to standalone mode................................................................................................ 5

5. Standalone menu: Payment flows ................................................................................................................... 8

The Ingenico Move 5000 terminal is a countertop device which accepts payments via Wi-Fi or 3G with

an integrated printer.

This device has been designed for intensive daily use, and can also operate as a hybrid terminal,

combining integrated and standalone functionality within one device.

This terminal can process up to 450 transactions in GPRS/Wi-Fi with fully charged battery, printing and

backlit activated.

It can also remain powered ON up to 150 hours with connected GPRS link and terminal in sleeping

state starting with fully charged battery and without energy consumption related to backlit or radio link

IMPORTANT: The power supply unit provided with this equipment is specially designed for Ingenico

terminals. Do not use any other power supply.

Menu key: To enter the application menus press the Menu key from the idle home screen.

Correction keys: When entering numbers or letters, the yellow ‘Clear’ key deletes one character at a

time; while the red ‘Cancel’ key deletes the entire line (this key also cancels transactions).

Confirmation key: The green ‘Enter’ key is used to confirm anything that has been typed into the

Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover

to the rear of the terminal.

Insert the paper roll in the compartment following the directions in the picture below, with the paper

feeding from the bottom of the roll.

Pull the paper up to the top of the terminal.

Hold the paper and close the lid until it clips into position.

Cancel key

Dot key

To access the main menu of the terminal, enter the password using the Key Pad.

Planet will manage set-up of the Password before the terminal arrives to the store.

If the Merchant is facing a Network/LAN disconnection and the operator has enabled GPRS mode, the

terminal will operate in Standalone mode.

(The Merchant’s Network team should be able to advise the Merchant on status/issues related to the

Network Connection.)

become available.