Ingenico Desk
5000 Standalone
User Guide
2023
weareplanet.com
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
1
Table of contents
1. Main menu ...................................................................................................................................................... 3
2. Sale and Refund ............................................................................................................................................. 4
3. Transaction Inquiry ......................................................................................................................................... 5
4. Print ................................................................................................................................................................ 6
5. Contact us ...................................................................................................................................................... 7
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
2
1. Main menu
Depending on the customer’s requirements in terms of functionality, the menu can have
several configurations.
In this full mode, the following operations are supported:
1. Sale – debit an amount from a card
2. Refund – credit money back to a card
3. Transaction Inquiry – retrieve an existing transaction to perform a reversal.
4. Print – Retrieve existing receipts for printing/reprinting
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
3
2. Sales and Refund
Once the operator has selected either the Sale or the Refund options, the screen will present an enter
amount screen.
After selecting the desired operation and entering the amount, the operator will be presented with the
option for the cardholder to capture the card number by Presenting card (Contactless), Insert
(Chip&PIN) or Swipe (Magnetic Stripe).
Once the cardholder has completed the operation the system will go online for payment authorization
and will print the receipts.
Depending on the card presented for payment, the terminal will prompt for Dynamic Currency
Conversion (DCC) where the cardholder can select their preferred currency choice, and the
transaction can be completed.