PAX IM30 Setup
and User Guide
2023
weareplanet.com
PAX IM30 Setup and User Guide
weareplanet.com
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Table of contents
1. IM30 box contents ..................................................................................................................................... 2
2. IM30 terminal details ....................................................................................... Error! Bookmark not defined.
3. Menu access from the Planet application .................................................................................................... 4
4. Network configuration ................................................................................................................................. 6
5. Checking IP connection settings ............................................................................................................... 11
6. Downloading software/firmware ................................................................................................................ 13
7. Downloading configuration ........................................................................................................................ 15
8. Contact us ................................................................................................................................................ 17
PAX IM30 Setup and User Guide
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1. IM30 box contents
Each IM30 is supplied with the following items:
1. IM30 pin pad
2. Mounting Bracket (plastic)
3. AC/DC power cord
4. AC/DC power adapter (variable by region)
5. Power supply splitter cable
6. GPRS/4G Antenna
7. USB-A to USB-C cable
8. Quick setup guide
*Network cable is not included
PAX IM30 Setup and User Guide
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2. IM30 terminal details
Power can be supplied to the IM30 by connecting the AC power cord and adapter to the
communication cable.
2MP Front Facing
Camera
LCD Display
Contactless Card
Reader
Magstripe Card
Reader
Smart Card
Reader
0.3MP
Downward Facing
PAX IM30 Setup and User Guide
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3. Menu access from the Planet application
Push the service button which can be found on the back of the terminal
(right hand-side).
Enter the admin password on the following screen.
PAX IM30 Setup and User Guide
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When “Please Enter Password” is displayed, enter password, and press the green
Enter button.
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PAX IM30 Setup and User Guide
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4. Network conguration
Wi-Fi Setup - (DHCP) – only applicable to specific IM30 terminal models, see above.
1. To enter the IntegraTE PAX menu, you will need to press and hold the ‘Planet' icon at the top of the
screen.
2. When “Please Enter Password” is displayed, enter password, and press the green Enter button.
3. Then, select “Config/Configuration”.
4. Next, select “Network”.
5. Now, select “WLAN”.
6. Select “Config”.
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At this stage, Android will take over and you will see the following screen.
7. Ensure the “Wi-Fi” option is set to “On”. The terminal will display all available Wi-Fi networks.
8. At this stage, select the Wi-Fi network of your choice.
9. When prompted, enter your Wi-Fi network password.
10. Then press “Connect” once you’ve entered your Wi-Fi password.
The terminal will display “Connected” underneath the chosen Wi-Fi network if the
authentication process was successful.
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PAX IM30 Setup and User Guide
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Wi-Fi Setup - (Static)
1. To enter the IntegraTE PAX menu, you will need to press and hold the ‘Planet' icon at the top of the
screen.
2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
3. Then, select “Config/Configuration”.
4. Next, select “Network”.
5. Now, select “WLAN”.
6. Select “Config”.
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PAX IM30 Setup and User Guide
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At this stage, Android will take over and you will see the following screen.
7. Ensure the “Wi-Fi” option is set to “On”. The terminal will display all available Wi-Fi networks.
8. Then, select “Add Network” at the bottom of the screen.
9. When prompted, enter the network name of your Wi-Fi network.
10. Next, select “Security”.
11. From the dropdown list, select the security type related to your Wi-Fi network.
From a Security perspective Planet recommend using WPA/WPA2 PSK
12. Then, enter the Wi-Fi password.
You can select the “Show Password” option should you wish to view the password being
entered.
13. Now, select “Advanced Options”.
14. IP Settings choose “Static”.
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PAX IM30 Setup and User Guide
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15. When prompted, enter the following information:
- IP Address
- Gateway IP Address
- Network Prefix Length (if applicable)
Scroll down using the bar on the right-hand side of the screen to reveal further options.
16. When prompted, enter the following information:
- DNS 1
- DNS 2
17. Then, when all details have been entered, press “Save”.
The terminal will display “Connected” underneath the chosen Wi-Fi network if the
authentication process was successful.
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PAX IM30 Setup and User Guide
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5. Checking IP connection settings
1. To enter the IntegraTE PAX menu, you will need to press and hold the ‘Planet' icon at the top of the
screen.
2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
3. Then, select “Config/Configuration”.
4. Next, select “Network”.
5. Now, select: WLAN – If WIFI is enabled. LAN – If Ethernet (LAN) is enabled. GPRS – If GPRS is
enabled.
6. Select “Info”.
7. The following information will be displayed:
- DHCP/Static - Default Gateway IP Address
- IP Address - DNS 1
- Subnet Mask - DNS 2
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PAX IM30 Setup and User Guide
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Viewing Software Version
1. To view the Software version on your terminal you will need to enter the IntegraTE PAX menu, you
will need to press and hold the ‘Planet' icon at the top of the screen.
2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
3. Select “Config/Configuration”.
4. Then, select “Info”.
5. The relevant software version will be displayed, along with the Terminal ID and Hardware ID
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6. Downloading software/rmware
1. To view the Software version on your terminal you will need to enter the IntegraTE PAX menu, you
will need to press and hold the ‘Planet' icon at the top of the screen.
2. When “Please Enter Password” is displayed, enter password and press the green button.
3. Select “Config/Configuration”.
4. Select “Update”.
5. Select “Firmware”.
6. The user must then verify that the information on the “Enter the TMS IP/DNS” and “Enter the TMS
port” screens match the information shown below.
7. Assuming the information matches, the user can proceed by tapping the green “Enter” button on
both screens.
*TMS IP depending on the use case. In production we have 194.7.129.134 for global use, and
065.216.73.214 as alternative in the US. The TMS Port is 8953 for Global and US use.
8. This will take you to the “Enter TMS TID” screen.
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9. On the “Enter TMS TID” screen, the user must enter the unique terminal ID provided by Planet.
This ID will consist of 8 digits. There is only ONE TMS TID per pin pad.
10. Once entered, the user must confirm by tapping on the green “Enter” button.
11. The terminal will now perform the “Firmware download in progress xx%”
12. Should no firmware be available the terminal will display “no new firmware available”.
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PAX IM30 Setup and User Guide
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7. Downloading conguration
1. To complete a configuration, download the user will need to enter the IntegraTE PAX menu, you
will need to press and hold the ‘Planet' icon at the top of the screen.
2. When “Please Enter Password” is displayed, enter password, and press the green Enter button.
3. Select “Config/Configuration”.
4. Select “Update”.
5. Select “Config”.
6. Verify “TMS TID” and select the green button.
7. Terminal will display “configuration download in progress”.
8. Should your Terminal not have any configuration updates available it will display “No new
configuration available”.
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PAX IM30 Setup and User Guide
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PAX IM30 Setup and User Guide
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8. Contact us
Need help?
If you have a technical issue or need support troubleshooting, please check the
relevant portal for assistance.
Our Global Support Team will be glad to help.
Visit www.weareplanet.com/support
Disclaimer:
The procedures included in the document are only valid for brand new terminals.
Terminals used beforehand may behave differently.