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PAX A920
Standalone
User Guide
2023
weareplanet.com
PAX A920 Standalone User Guide
weareplanet.com
1
Table of contents
1. Switching on the A920 terminal ....................................................................................................................... 2
2. A920 terminal main menu ............................................................................................................................... 3
3. Sale and Refund ............................................................................................................................................. 4
4. Preauthorisation (Preauth) .............................................................................................................................. 5
Retrieving the Preauth and Completion ....................................................................................................... 6
5. Tip/Gratuity ..................................................................................................................................................... 7
6. Dynamic Currency Conversion........................................................................................................................ 7
7. Alipay and WeChat Pay ................................................................................................................................... 8
8. Transaction Inquiry ......................................................................................................................................... 8
Reverse a Sale ............................................................................................................................................ 8
Reverse a Refund ........................................................................................................................................ 8
Password .................................................................................................................................................... 9
9. Shift .............................................................................................................................................................. 10
10. Print ............................................................................................................................................................ 11
11. Maintenance tips ........................................................................................................................................ 12
A920 terminal battery life .......................................................................................................................... 14
Wi-Fi Access Points ................................................................................................................................... 14
Ethernet via terminal cradle ....................................................................................................................... 14
A920 terminal paper rolls .......................................................................................................................... 12
A920 Terminal accessibility [UK only] ........................................................................................................ 13
Configurable enhancements...................................................................................................................... 14
12. List of payment related reject errors and their meanings ............................................................................. 15
13. Transaction reject codes and errors ............................................................................................................ 16
14. Contact us .................................................................................................................................................. 18
PAX A920 Standalone User Guide
weareplanet.com
2
1. Switching on the A920 terminal
Power On: Press and hold the Power button for 3 seconds until the LED beside the IC card slot is lit, to
indicate the terminal is initialising.
Power Off: Press and hold the Power button for 3 seconds until the shutdown menu appears, tap
Power off > Click Power off and then “shutting down….” appears as the terminal powers off.
Contactless card tap
Magnetic stripe
Power on/off button
Touch screen
Magnetic stripe
Rear
camera
Front camera
PAX A920 Standalone User Guide
weareplanet.com
3
2. A920 terminal main menu
Depending on the customer’s requirements in terms of functionality, the menu can have several
configurations. Unavailable functionality will appear ‘greyed out’ as in the example below.
1. Sale - Debit an amount from a
cardholder account
2.
Refund - credit money back to a
cardholders account
3.
Preauth - reserves funds for a
future payment
4.
Transaction Inquiry – retrieve an
existing transaction to perform a
reversal and / or completion.
5. Shift - used to close and open your
financial business
6. Print - day/period – retrieve existing
receipts for printing/reprinting
PAX A920 Standalone User Guide
weareplanet.com
4
3. Sale and Refund
Once the operator has selected the Sale, Preauth, or Refund option, the screen will present an enter
amount screen.
After selecting the required option and entering the amount, the screen will present the option for the
cardholder to capture the card number by Presenting card (Contactless), Insert (Chip & PIN) or Swipe
(Magnetic Stripe).
Once the cardholder has completed the operation, the A920 terminal will go online for payment
authorisation (sale in progress) and will print the receipts once approved.